Freelancer profile translated to English.

Description

I support companies with a versatile skill profile in the areas of organization, sales, project management, and digital marketing. My working method is structured, solution-oriented, and characterized by a high standard of quality – with the aim of noticeably relieving my clients in their day-to-day business and designing processes efficiently.

My focus areas:

Office Organization & Administration: Proficient in email and calendar management, quote and invoice creation, and professional document management.
Customer Service & Communication: Experience in handling customer inquiries, onboarding processes, and support and community management – service-oriented and empathetic.
Project Management: Planning, coordination, and tracking of tasks in tools like Asana, Trello, or ClickUp – for clear workflows and reliable results.
Sales & Sales Support: Lead qualification, appointment setting, quote follow-up, and support in the sales process are part of my repertoire.
Marketing & Content: Creation of newsletters, social media posts, and simple graphic design (Canva), including editorial planning and content structure.
Digital Work & Tool Proficiency: Confident use of Microsoft 365, Google Workspace, Canva, Mailchimp, ActiveCampaign, and many more – flexible and tech-savvy.
Fulfillment & Operational Processes: Support with order processing, product shipping, and management of course platforms and digital products.
Structure & Efficiency: Optimization of processes, setup of digital filing systems, and automation with various tools.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
French
Basic

Workplace preferences

Remote only

Primarily works remotely

wirsindhandwerk.de
Head of Sales
August 2024 - Today (1 year and 10 months)
• Customer support and consulting, including acquisition and conducting sales talks
• Management of the sales team, including personnel responsibility
• Development and implementation of sales strategies for new customer acquisition and customer retention
• Building and maintaining relationships with strategic partners and key accounts
• Analysis and optimization of sales processes to increase efficiency and revenue development
• Support of management in preparing presentations and strategic decisions
• Maintenance and updating of CRM systems to ensure effective customer support and follow-up of sales activities
Sales Development Sales Support Negotiation Project Management Communication
PILONA Technology GmbH
Sales Manager / Project Lead / Assistant to Management
July 2022 - July 2024 (2 years)
• Customer support and consulting, including acquisition and conducting sales talks
• Project management and training during software deliveries
• Responsibility for social media marketing and content creation to increase brand awareness
• Collaboration with management, including preparation of meetings and strategic support
• Management and optimization of internal processes to improve efficiency and customer satisfaction
Sales Development Project Management Cold Calling Closing Social Media
Zink GmbH,
Team Lead Sales
January 2021 - June 2022 (1 year and 5 months)
• Support of customers in Europe, including acquisition, quote creation, and project responsibility
• Responsibility for dealer support and key account management
• Development and implementation of sales strategies for market expansion
Pitching Sales Support Executive Assistant Virtual Assistant Sales Development