Seif Farid

• Manage and maintain Scale Army's HubSpot CRM including contact management and pipeline architecture

• Built and deployed multiple AI agents using Claude's API to automate internal workflows including candidate screening, job description generation, and client upsell identification

• Designed and built a company audit tool that automatically pulls employee data via Apollo API, analyses sourcing potential using custom logic, and outputs a structured Excel report — replacing hours of manual research with a sub-60-second automated process

• Consult on operational improvements across the business, researching and recommending tools that improve team efficiency and reduce manual overhead

• Build and maintain Zapier and HubSpot automations that connect internal tools and remove repetitive tasks

• Support day-to-day team operations and track KR progress to ensure the business hits its targets on time

• Oversaw operations and compliance for nine European entities and one in Egypt, ensuring adherence to local labour laws and operational standards

• Liaised with vendors to negotiate competitive pricing and service agreements, optimising cost-efficiency and service quality

• Ensured all entities met regulatory standards and passed audits from local authorities, demonstrating a strong commitment to compliance and operational excellence

• Spearheaded content creation initiatives to drive engagement through blogs, social media and press releases

• Brought in $200K+ worth of opportunities every quarter enabling the team to achieve sales targets

• Utilised SEO techniques to optimise website content and improve organic search rankings

• Created and analysed HubSpot reports to evaluate campaign performance and make data-driven decisions for optimisation

• Liaised with Sales, Marketing, and Management to align strategies aimed at increasing revenue

• Managed HubSpot data, imports, and duplicates to ensure the CRM was kept up to date and clean

• Identified automation and process improvement opportunities to streamline team operations