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Description

I support retailers and brands in smooth e-commerce operations – structured, reliable, and quick to onboard.

Ideal for support peaks, marketplace issues, or when data/content needs to be meticulously updated.

Collaboration preferred in writing (ticket/chat/email)

Languages

German
Native or bilingual
Turkish
Fluent
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

just-SOUND CarHifi
E-Commerce Merchant (IHK)
E-COMMERCE
August 2023 - August 2025 (2 years)
Ober-Saulheim, Germany
Retraining as an E-Commerce Merchant (IHK) with practical experience in E-Commerce & After-Sales.
Written customer support (email/chat/ticket): Case management, documentation, clean handovers.
Complaints/Returns/Warranty including DHL tracking/investigation.
Marketplace support & data maintenance: Amazon Seller Central, eBay, OTTO.
Product data maintenance in JTL-Wawi: Variants/attributes, bulk edits; CSV imports & import templates.
Shop page/content maintenance (CMS): Categories/navigation, landing pages, FAQ; simple HTML adjustments.
Automation: Python/PowerShell (data preparation, web scraping) via Windows Task Scheduler; final thesis: automated repricer.
Marketplace Support (Amazon/eBay/OTTO) Product Data Maintenance (JTL, CSV, Excel) After-Sales / Claims Management Customer Support (Email/Ticket) Shop Content & Category Maintenance (CMS/HTML)
Unique Personalservice GmbH
Logistics Operations & Deputy Team Lead
LOGISTICS AND SUPPLY CHAIN
October 2019 - November 2022 (3 years and 1 month)
Mainz, Germany
Shipping processing & documentation: Creation of packing lists and shipping/freight documents, shipping releases according to specifications.
Order & process coordination in daily business (on-time processing, prioritization, team coordination).
Quality & inventory checks including clean documentation and reporting of deviations.
Deputy Team Lead: Onboarding, coordination, and support of up to 6 employees.
Team Coordination / Leadership Process / Quality Assurance Logistics / Warehouse Processes Creation of Freight Documents & Packing Lists (Shipping Documents) Goods Receipt & Incoming Goods Inspection

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Fortbildungsakademie der Wirtschaft
2023
Retraining as an E-Commerce Merchant (IHK)
just-SOUND CarHifi
Umschulung zum Kaufmann im E-Commerce (IHK)

Check out Sedat's education

E-Commerce Merchant (IHK)
Industrie & Handelskammer Rheinhessen
2025
After-Sales / Claims Management Content Management JTL Wawi CSV / Data Import E-commerce Product Data Management Marketplace / Marketplaces Process Management / Operations Microsoft Excel Customer Support / Customer Support (Email/Ticket)

E-Merchandiser

Sedat Ates

E-Commerce Operations & Marketplace Support

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