Freelancer profile translated to English.
Back to original languageAbout Sébastien
🎯 Remote IT Support Technician | Helpdesk L1/L2 | SaaS Support | Freelance
Hello 👋 I am Sébastien, an IT technician with over 10 years of experience in user support and technical assistance.
Today, I help freelancers, VSEs, startups, and remote teams solve their IT problems remotely, or support their clients on SaaS platforms.
🛠️ My areas of intervention:
- Remote user support (Level 1 & 2)
- Mac & Windows troubleshooting (connectivity, slowness, software bugs…)
- Installation & configuration of business software
- Technical support for SaaS solutions (CRM, web platforms, collaborative tools…)
- Employee onboarding / offboarding
- Technical documentation & user tutorials
💬 I am comfortable with both novice and technical users, always with pedagogy, clarity, and efficiency.
📦 Tools I master:
Freshdesk, Intercom, Zendesk, AnyDesk, Google Workspace, Microsoft 365, TeamViewer, Notion…
✅ 100% remote – Native French – Professional English
💰 Indicative rate: from €200/day
📆 Availability: quick, flexible according to your needs
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- AppleTechnicianTECHJuly 2021 - Today (4 years and 11 months)Handling various client issues.Explaining different technologies, resolving problems encountered in use.Assistance with configuration, usage, and recovery of accounts and technologies.Clear communication and active listening
- AppleSpecialistTECHSeptember 2014 - July 2021 (6 years and 10 months)Welcoming and assisting clients wishing to purchase a product. Explaining the technical characteristics of the products, highlighting the advantages based on the client's profile. Clear guidance following the client's needs
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Skill set
Categories
- Other