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Description

I audit, I turn around, and I govern enterprise Salesforce programs, including those that have gone off track.

Independent Salesforce Consultant.

I take end-to-end responsibility for enterprise programs.

Including those that have gone off track.

Fourteen years in enterprise CRM.

The last decade on Salesforce, for European groups: Lacoste, L'Occitane, TotalEnergies, Sanofi.

At Cognizant, I co-piloted the growth of the Salesforce EMEA practice, from 5 to 200 consultants.

Then I went independent.

Where I intervene:

1. Program Takeover.

Implementation at a standstill, go-live slipping, integrator relationship broken. I find the cause and get the delivery back on track. A program brought back to full velocity in three months.

2. Org Audit.

An independent view of a Salesforce org that has grown without a framework.

With an actionable roadmap.

3. Multi-cloud Governance.

Keeping a large park consistent across Sales, Service, Marketing, and the data layer.

4. Training.

Salesforce admin and architecture. Concrete and practical, for your teams.

On Agentforce and Data Cloud: I drive program readiness and governance.

Specialists build.

I deliver the result, not the keyboard.

Based in Paris.

Assignments in France, Europe, and remote.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Korean
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Lille (up to 50km), Lyon (up to 50km), Bordeaux (up to 50km), Toulouse (up to 50km)

Affirma Capital
Principal Technical Advisor
PRIVATE EQUITY
October 2024 - Today (1 year and 10 months)
Séoul, South Korea
Context:Independent consultant in digital risk and value creation for a Private Equity fund. Intervention on the digital assets of portfolio companies and acquisition targets.

Missions:
Technical due diligence on 3 M&A targets. Identification of critical technical debts and hidden GDPR/PIPA non-compliance, representing EUR 4M in regulatory risks.
Takeover of a failed Salesforce deployment for an international retailer. Diagnosis of integrator failures, corrective plan, project velocity restored in 90 days.
Design of a "Hybrid-Sovereign" architecture for a multinational based in Singapore: consolidated financial reporting at headquarters, user data physically isolated by jurisdiction.

Environment:Architecture audit, GDPR/PIPA compliance, M&A due diligence, Salesforce.
Salesforce Mergers & Acquisitions (M&A) Program Management Due Diligence Crisis Management
L'Occitane Group
Lead Salesforce Technical Architect
FASHION AND COSMETICS
November 2023 - October 2024 (1 year)
Séoul, South Korea
Context:Steering Salesforce architecture for the group, liaising between European headquarters and APAC subsidiaries. Cross-border data compliance and governance of global instances.

Missions:
Audit and rationalization of global Salesforce instances. Implementation of a unified governance framework to consolidate scope and reduce technical debt.
Translation of PIPA (Korea) and GDPR (Europe) constraints into technical architecture. Full regulatory compliance without compromising headquarters' data integrity.
Technical leadership of critical Service Cloud implementations (France, Japan). Realignment of development teams with global strategy.

Environment:Salesforce (Service Cloud, Marketing Cloud), Mulesoft, CI/CD, Data Governance.
Salesforce Program Management Enterprise Architecture IT Strategy Vendor Management
Suntory Global Spirits
Technical Project Manager & Architect (International Greenfield Deployment)
WINE AND SPIRITS
March 2024 - June 2024 (4 months)
Séoul, South Korea
Context:Greenfield deployment of Salesforce Consumer Goods Cloud for the Korean and Taiwanese markets. Strategic link between European headquarters (Spain), the delivery center (UK/India), and local teams.

Missions:
Design of technical architecture and commercial workflows from scratch. Complete replacement of manual processes with a structured digital foundation.
Coordination of requirements from 4 geographies. Translation of headquarters' directives into actionable technical specifications for offshore teams.
Main interface between the client and the integrator. Arbitration of priorities to maintain scope and schedule.

Environment:Salesforce Consumer Goods Cloud, international project management (Spain/UK/India/Korea), Agile.
Salesforce Commerce Cloud Digital Transformation CRM Vendor Management Project Management

Check out Sébastien's experience

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Master of Management
The University of Sydney Business School
2013
Master 2 - IT Project Management
IPI Institut Poly Informatique
2010
- Méthodes d’audit et d’analyse - Reconfiguration de Processus, ré-ingénierie - Gestion de projet informatique - Démarche qualité - Management des risques liés au SI - Management d’équipe - Communication/information - Conduite de réunions, négociations - Droit et technologies de l’information - Pratique de la gestion pour non-gestionnaires

Check out Sébastien's education

Salesforce Marketing Cloud Account Engagement Specialist
Salesforce
2020
Pardot Salesforce
Salesforce Platform App Builder
Salesforce
2019
Salesforce

Sébastien's certifications are only visible to Malt Community members

Sébastien Tang

Lead Transformation & Salesforce Pilotage

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