Freelancer profile translated to English.

Description

Head waiter for several years in a restaurant-bar in Toulouse, I have developed a complete expertise in customer relations and online image management.

On a daily basis, I manage Google reviews, customer responses on Instagram and Facebook, reservations via ZenChef, WhatsApp communication, invoicing and customer quotes, as well as setting up cash registers with Lightspeed.

I now offer these freelance skills to restaurants, bars, and businesses that wish to enhance their online reputation and build customer loyalty — without having to hire an employee.

Based in Toulouse, I work 100% remotely. Responsive, rigorous, and with field knowledge of the hotel and restaurant sector.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Zapata
Head Waiter / Manager
January 2021 - Today (5 years and 7 months)
Toulouse, France
• • Supervised 13 people, managed service, cash register, scheduling.
• • Responsible for the VIP area, organized events and coordinated with the bar.
Customer management on Zen Chef and cash management on Lightspeed, customer review management on Google
Team management Lightspeed Zenchef Customer reviews
Zapata
Head Waiter
January 2021 - September 2021 (8 months)
Toulouse, France
• • Table service, cashing up, taking orders, team management and customer invoicing, team recruitment
Zapata
Runner / Waiter
January 2019 - January 2020 (1 year)
Toulouse, France
• • Setup, service, bar assistance, cashing up. Taking orders from customers, table service