Freelancer profile translated to English.
Back to original languageAbout Sébastien
Entering and under storage, what are the best practices for Supply Chain governance?
Objective: Develop Qlik reports to facilitate inventory management
Result: Transformation of Oracle then Snowflake data, Qlik Development, Acceptance Testing
Pernod Ricard | Inventory Management | 11 months | 12/2022 - 10/2023 | Qlik Sense
How to improve sales performance analysis?
Objective: Propose interactive sales analysis applications on all media
Result: Development of R, Qlik, and Power BI, support for 500 global users
LVMH | Financial, Marketing, and Sales Departments | 4 years | 2018/22 | R Studio, Qlik Sense, Power BI
What is the contribution of Machine Learning in customer segmentation?
Objective: Evolve customer segmentation towards a higher value-added model
Result: R Clustering versus segmentation based on a priori attributes
BNP PF | Customer Marketing | 6 months | 2016 | R Studio and Qlik Sense
How to choose dashboard indicators?
Objective: Align Service efficiency objectives with those of the highly customer-oriented company
Result: Research with R of the KPIs most correlated with the objective, then Qlik development
Allianz Assurance | Customer Service | 2 months | 2015 | Qlik Sense
How to track and manage Customer Service activities as effectively as possible?
Objective: Reduce After-Sales Service costs without impacting Customer Satisfaction and Value
Result: Migration from QlikView to Qlik Sense, root cause analysis interface
Darty | Customer Service and Direct Marketing | 3 months | 2014 | QlikView and Qlik Sense
French
Native or bilingual
English
Fluent
Russian
Conversational
Remote only
Primarily works remotely
Experience
- CusticsBI DeveloperSOFTWARE PUBLISHINGFebruary 2016 - Today (10 years and 4 months)Nice, FranceMake data speak to improve customer satisfaction, reduce service costs, increase commercial performance...Main missions: BNP | Capgemini Consulting | LVMH | Airbus | Pernod Ricard
- Capgemini ConsultingData ScientistCONSULTING AND AUDITSOctober 2013 - March 2016 (2 years and 5 months)La Défense, FranceStatistics: Descriptive and predictive analysisSoftware: Qlik Sense - PowerBI - R - PythonBusiness Expertise: All Customer Service and more generally Customer Experience businessesMain missions: Darty - Cetelem - Allianz - MGENCap Gemini: Transform to the Power of Digital
- OdigoProduct MarketingTELECOMMUNICATIONSMay 2006 - October 2013 (7 years and 4 months)Boulogne-Billancourt, FranceOperational management of offers in partnership with InVision - Nice - QlikView - SplunkClients: Pôle Emploi - Harmonie mutuelle - SwissLife - Crédit Agricole - SamsungProsodie: Customer Relationship Operator and Expert
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Education
- Foundations of marketing analyticsESSEC Business School2015
- Data Analysis and Statistical Inference by Mine ÇetinkayaDuke University2012