Sébastien Muh

Certified professional coach in corporate coaching. Training in human skills (soft skills). Consulting and training in customer relations techniques. Corporate training facilitation. Design of training modules and courses.

Collaboration with teams from various French/Moroccan departments to coordinate customer relations trainers' actions and projects. Design and transition of all customer relations training to digital (distance learning) to ensure continuity of actions during the Covid period. Identifying customer relations training needs across all sites. Designing training and implementing deliverables.

Developing the Customer Relations expertise of all employees on relational topics (communication, emotional intelligence, public speaking, sense of service, objection handling, managerial coaching). Planning projects using training engineering and agile methods. Participation in various management committees. Design of training modules (in-person, digital learning, blended learning, etc.). Collaboration with functional and operational stakeholders for skill development projects. Creation of a customer relations training catalog: over 3500 trainees trained (advisors, managers, support staff, etc.). Training of managers & trainers. Continuous improvement of production and quality indicators. Employee coaching. Creation of a monthly company newsletter on customer relations techniques.