Freelancer profile translated to English.
Back to original languageAbout Sébastien
I support management in their strategic thinking, their digital transformation, the development of innovation in their organization, the onboarding of their teams into collaborative management methods, and the steering of various operational projects. Perceived as enthusiastic and good-humored, my clients describe me as involved, effective, adaptable, understanding, and responsive.
Digital Transformation
- Audit, analysis of the existing situation, needs assessment, and digital maturity evaluation
- Development and implementation of a digital roadmap
- Implementation of a collective innovation approach to generate new ideas
- Application of innovation techniques
- Design and development of digital products
- Impact studies and reorganization
- Organization of events to promote a culture of innovation
Digital Project Management
- Project scoping and launch
- Needs assessment and technical-functional design
- Planning, steering, and monitoring of digital initiatives
- Agile management as a Product Owner
- Monitoring and coordination of offshore external service providers
- Organization of design, testing, and production phases for digital initiatives
Change Management
- Stakeholder analysis
- Development of change management and communication strategy
- Creation of training, support, and communication materials (brochures, communication kits, videos, banners, user guides, best practice sheets, etc.)
- Support and training for individuals
English
Fluent
Arabic
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CHANELDigital & Retail Experience ManagerLUXURY GOODSSeptember 2022 - Today (3 years and 10 months)Paris, France• Definition and implementation of the digital ecosystem in stores, in alignment with the overall strategy of the Watch & Jewelry division• Facilitation of scoping workshops to structure business, regional, and IT needs and ensure the coherence of digital initiatives• Design and deployment of immersive solutions and Virtual Try-On online and in-store• Redesign and migration of the after-sales service management tool to Salesforce, unifying processes across divisions and regions• Steering of digital projects in-store and online, aimed at enhancing customer experience and optimizing tools for advisors• Backlog and sprint management using Agile methodology (Scrum): feature prioritization, user story writing, coordination of development teams (back-end, front-end, UX/UI), development monitoring, and deliverable validation• Implementation of dashboards and key performance indicators (KPIs) to measure the adoption and impact of digital tools• Support for in-store teams in the deployment and adoption of new digital solutions
- Indosuez Wealth ManagementInnovation & Digital ManagerBANKING AND INSURANCEJune 2018 - August 2022 (4 years and 2 months)Paris, France• Participation in DOSI construction workshops to promote innovation across all departments• Development of a digital strategy with a short and medium-term action plan• Identification and evaluation of digital opportunities that meet the needs of banking clients and businesses• Feasibility and impact study of identified digital initiatives• Product design using the Design Thinking methodology (collection, ideation, prototyping, UX/UI design, testing, etc.)• Launch and management of several digital initiatives: implementation of a large portfolio of Data projects in Agile mode, digitalization of processes and optimization of organizations, deployment of chatbots, implementation of a critical application for banking managers and middle office, implementation of collaborative solutions, etc.• Reporting to the COO and analysis of the performance of launched projects• Active digital watch and networking with stakeholders: fintechs, startups, Le Village by CA
- APAX PartnersDevelopment of Apax Partners' Digital StrategyBANKING AND INSURANCEJanuary 2017 - June 2018 (1 year and 5 months)Paris, France• Preparation and facilitation of working sessions to gather digital solution needs from various departments• Assessment of Apax Partners' digital maturity• Development of an inventory and diagnosis of business processes and existing tools• Construction of the digital roadmap with the formalization of initiatives to be implemented• Steering of projects approved by the Apax Partners Executive Committee (writing specifications, coordinating teams, operational monitoring, reporting, production deployment)• Implementation of a framework to foster new ideas and management of an ambassador community
Reviews
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Education
- Master in Strategy, Consulting, and OrganizationESCP Europe2013
- Exchange ProgramCornell University – New York, USA2013