Freelancer profile translated to English.

Description

Passionate about IT, I decided to make it my profession today. As an IT support professional, I am motivated to effectively resolve technical problems and provide quality service to your users.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Orléans (up to 50km)

Les Laboratoires Servier
IT Technician N2
July 2025 - Today (11 months)
Support + maintenance, office assistance + AD/O365
Full support + Windows 11 migration + hardware/software troubleshooting + site management
Académie d'Orléans-Tours
Assistant Engineer
December 2021 - August 2023 (1 year and 8 months)
Orleans, France
Perform current management actions and processes for the application in place in all its dimensions (assistance, incident management, quality of service, training)
Active collaboration within multidisciplinary teams
Identify and report desired functional improvements
Resolve or escalate incidents and optimize performance
Launch the execution of operational tasks and ensure operational monitoring
Manage support requests in a timely manner and follow up to ensure user satisfaction
Participate in IT development projects to provide technical assistance and help implement new technologies
Propose improvements and suggestions to optimize IT support processes.
Technicien informatique Réparation informatique
Informatik Assist
President
November 2024 - Today (1 year and 7 months)
Orléans, France
IT and technological consulting activity, Consulting and service provision, assistance in implementing IT solutions, development and improvement of information systems and tools and software.