Freelancer profile translated to English.

Description

Passionate about IT, I decided to make it my profession today. As an IT support professional, I am motivated to effectively resolve technical issues and provide quality service to your users.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Orléans (up to 50km)

Les Laboratoires Servier
IT Technician N2
July 2025 - Today (1 year and 1 month)
Support + maintenance, office suite + AD/O365 support. Full support + Windows 11 migration + hardware/software troubleshooting + site management.
Académie d'Orléans-Tours
Assistant Engineer
December 2021 - August 2023 (1 year and 8 months)
Orleans, France
Perform the actions and processes of current management of the application in place in all its dimensions (support, incident management, service quality, training). Active collaboration within multidisciplinary teams. Identify and report desired functional improvements. Resolve or escalate incidents and optimize performance. Launch the execution of operational tasks and ensure operational monitoring. Manage support requests in a timely manner and follow up to ensure user satisfaction. Participate in IT development projects to provide technical assistance and help implement new technologies. Propose improvements and suggestions to optimize IT support processes.
Technicien informatique Réparation informatique
Informatik Assist
President
November 2024 - Today (1 year and 9 months)
Orléans, France
IT and technological consulting activity, Consulting and service provision, assistance in implementing IT solutions, development and improvement of information systems and tools, and software.