Freelancer profile translated to English.

Description

Passionate about customer relations and project management, my latest assignments have allowed me to implement my skills in delivery management and customer support in various forms:

- Assistance in client transformation

- Project piloting

- Process industrialization

- Support for management in their strategy (pre-sales, deployment, choice assistance, ...)

During my recent experiences, in addition to my mission and the specific context of each, I was responsible for monitoring commitments, P&L management, and team staffing (including HR follow-up).

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Villeneuve-d'Ascq (up to 50km)

Sopra Steria – Ministère de l'intérieur
Project Manager
January 2024 - April 2025 (1 year and 4 months)
• The Ministry of the Interior entrusted Sopra Steria with the maintenance and evolution of the French Schengen Information System (SIS) as well as the Central Schengen Information System (CSIS) through its BeNeLux subsidiary.
• My mission:
• Coordination of stakeholders from various Sopra Steria group subsidiaries
• Harmonization of delivery processes
• Management of activity ramp-up
• Implementation of security for the 2024 Olympic & Paralympic Games
Sopra Steria – Nexity
Delivery Manager
January 2023 - December 2023 (1 year)
• Sopra Steria is responsible for the scoping and implementation activities of the AVENIR program (overhaul of real estate promotion applications).
• My mission:
• Program management
• Implementation of a build to run to build model
• Management of the real estate crisis and delivery transformation
Sopra Steria – SNCF Réseau
Deputy Director - Operations Manager
January 2020 - December 2023 (4 years)
• In this context, Sopra Steria is responsible for the maintenance and evolution of a part of the SNCF Réseau IS through the implementation of the AURORE Service Center. The Service Center's activities range from support for project brief creation to installation on non-production platforms.
• My mission:
• Client relationship management
• Crisis and escalation process management
• Harmonization of delivery processes
• Monitoring of commercial proposals
• Transformation of the delivery model: Paris / Lille  Lille / Spain / Paris