Sébastien Jacob, N2 VIP Support Technician

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Description

5 years of experience as a Support Technician

I am always looking for advancement and new projects.

I am available for your future projects as a Support Technician, Ticket Manager, or Support Manager.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Groupe BPCE Paris 13
N2 VIP Support Technician
BANKING AND INSURANCE
March 2025 - Today (1 year and 3 months)
• - User support on-site/phone/email
• - VIP User Support (Executive Committee, Management Committee, etc..)
• - Ticket Management
• - Advanced diagnostics on workstations
• - Poly and Cisco meeting room support (Troubleshooting, cable replacement, malfunctions)
• - Workstation Imaging (different images per subsidiary) Backlog Referent:
• - Weekly team statistics report
• - Team ticket monitoring (communications, SLA, etc...)
• - Planning for new arrivals and managing required bundles
• - Inventory management (consumables, workstations..)
• - Ticket redirection based on team expertise
Microsoft Office Microsoft Outlook Active Directory IBM AS400 IBM 3270
Nexans La
VIP Support Technician / Lynxeo Migration
December 2024 - February 2025 (2 months)
La Defense, Puteaux, France
VIP user support
Implementation of new procedures following a migration
Stock management
Ticket management
Implementation of new tools
l'Information Moneta Paris 8ème
Deputy Service Manager
May 2024 - July 2024 (2 months)
Imaging and deployment of workstations in accordance with procedures
Implementation of equipment renewal projects
Verification of server functionality
User support for IT problems
Advanced diagnostics of faulty workstations

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B.E.P
Digital Systems Lycée La Tournelle La
2019
B.E.P
Professional Baccalaureate (RISC)
Lycée La Tournelle
Baccalauréat Professionnel (RISC)

Check out Sébastien's education

IT consultant

Sysadmin