Freelancer profile translated to English.

Description

I have developed a 360° vision through experiences across all company activities (sales, marketing, CX, customer support, after-sales service, logistics & returns, finance, training, team management) in both retail and e-commerce.

I undertake short-term or occasional and regular assignments, in response to a clearly defined need, or as part of medium to long-term support, acting as a part-time Deputy CEO (e.g., 1 day/week, 3-4 days/month, 30 days/year). The latter is a reliable, qualified, and flexible alternative to hiring a full-time executive.

Main missions with clients:

1. Category Management & E-commerce Strategy

Optimization of product mix and pricing strategy

Supplier partnership negotiation and structuring

Development of effective promotional strategies

P&L management and profitability improvement

Launch and scaling of new categories

2. International Expansion & Cross-Border

Entry strategy for new European markets

Offer localization (pricing, products, marketing)

Operational setup (logistics, fulfillment, customer service)

Management of multi-country and multi-cultural teams

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 15km)

Amazon
Head of strategic business development
E-COMMERCE
August 2022 - Today (3 years and 9 months)
Paris, France
I lead a sales team focused on acquiring, onboarding, and growing new vendors for Amazon's retail business. My main responsibilities include:
- Setting the team's vision, objectives, and driving its strategy
- Managing the onboarding of new vendors and the creation of their selection
- Overseeing the conversion funnel and coordinating improvement opportunities
- Ensuring the team's operational excellence
- Leading EU projects to improve commercial operations
Amazon Revenue Management Artificial Intelligence
Amazon
Finance Manager
E-COMMERCE
January 2020 - August 2022 (2 years and 8 months)
Paris, France
My role is to drive financial objectives, initially for the Home & Kitchen, Large & Small Domestic Appliances, Lighting & Decoration, and Garden categories in France.
Then, for the Physical Entertainment Media (Gaming, Video, Music) categories in France and Digital Media (Software, Digital Video Games) for Europe.
- Create automatic or ad hoc analyses to assist sales teams in their management or decision-making.
- Propose and implement initiatives to improve margins.
- Participate in EU strategic projects to support strong growth in Gaming and SaaS.
- Establish financial closings through P&L line audits up to operating income.
- Plan budgets for 1 to 3 years.
Finance Project Management Management Control
Amazon
Head Of Aftermarket Services & Reverse Logistic
E-COMMERCE
October 2017 - December 2019 (2 years and 2 months)
As Head of After-Sales Service and Customer Returns, I was responsible for deploying and adapting the group's defined policy at the local level.
My main missions were:
- Manage the financial impact of after-sales service and customer returns for France across all categories (excluding Marketplace sales).
- Identify areas for improvement to enhance customer experience and journey.
- Define projects to minimize returns, improve product refurbishment (in partnership with our suppliers) to reduce environmental and financial impact.
Beyond my local responsibilities, I developed a European tool for identifying operational performance in control and refurbishment, enabling the identification of key areas for improvement, and then managed actions in collaboration with logistics centers and sales teams.
CUSTOMER RETURNS logistics AFTER-SALES SERVICE CX Project Management