Freelancer profile translated to English.
Back to original languageAbout Sebastien
23 years of experience, including 18 in organizational and strategic consulting, primarily in the banking sector. As a Black Belt expert in L6S, I have carried out numerous projects for operational efficiency of processes and organizations, diagnostics and "target" organizational blueprints, transformation projects (from upstream analysis to change management and support), and more recently, projects related to digital transformation (RPA and process automation, AI, UX, digital roadmaps...). I have also been a program director and team manager (coaching, training...) in my role as a consultant or on assignment.
English
Fluent
Spanish
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Bpifrance FinancementProject Director/Process Optimization Digital DepartmentBANKING AND INSURANCEJanuary 2023 - Today (3 years and 6 months)Maisons-Alfort, France-Digital Department- EDM: Optimization of EDM processes/implementation of performance indicators/workflow monitoring- Digital Marketing: Review of digital marketing activities and scopes- RPA: Reorganization of RPA activity: Roles, team, scope, roadmap, and objectives
- Banque PostaleReorganization of all Back Offices/CF to optimize Customer Relations/MultichannelBANKING AND INSURANCENovember 2010 - June 2012 (1 year and 7 months)Paris, FranceOptimization of Back Office organization (20 BO – 12,000 people) and Multichannel Flow Management in Customer Services – 24 monthsDiagnosis and design of the new organization (master plan) and Digital Strategy• Review and optimization of processes and organizations through Pilot BOs• Flow and Multichannel Optimization (Lean diagnostic and operational efficiency)• Review and optimization of managerial practices (sessions and workshops using visuals – LSS)• Operational support and overall project coordination and steering
- Société GénéraleProcess optimization and digital transformation (RPA, AI...)BANKING AND INSURANCEJune 2016 - November 2018 (2 years and 6 months)Paris, FranceHead of Digital Transformation (RPA, AI...) for RISQ business units• Optimization of the Credit Approval process for CIB/GLGI/CORI scope (nearly 7,000 credit files/year), IFRS9 project and RISQ second line of defense, Automation of manual tasks: Implementation of RPA robots• Deployment of a Lean Six Sigma methodology (VOC, SIPOC, VSM, Prioritization tools…)• Facilitation of process optimization workshops (dysfunction and improvement action workshops)• Identification of gains and implementation of improvement actions within operational teams
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Certifications
- Black Belt Lean Six SigmaCentrale Paris2012