About Sébastien
French
Native or bilingual
English
Fluent
Experience
- CGIDirector of Customer Insights ConsultingCONSULTING AND AUDITSNovember 2023 - April 2025 (1 year and 5 months)Paris, France
- Managed client performance audit missions (scoping, analysis, reporting to business departments)
- Structured and deployed actionable customer segmentation (marketing, CRM, sales)
- Coordinated stakeholders (Marketing, Sales, IT, Data) and facilitated business workshops
- Change management support: team training, KPI and tool adoption
- Scoped and recommended BI solutions (tool selection, design of decision-making dashboards)
- Managed advanced analysis projects (NLP, generative AI) on customer and employee data
- B&B Hotels groupHead of Customer InsightsHOSPITALITYMay 2021 - September 2022 (1 year and 4 months)Paris, FranceStructured and managed the Customer Insights function at the group level
- Defined the Customer Insights strategy and managed its implementation
- Scoped and managed the setup of the Data Warehouse in conjunction with IT teams
- Structured digital performance measurement systems (website, customer journeys)
- Produced and disseminated strategic insights for business departments
- Managed and coordinated internal and external teams (analysts, consultants)
- Liaised between business, technical, and data teams to align needs and priorities
- EDIFIXIOHead of Data SciencesCONSULTING AND AUDITSSeptember 2019 - April 2021 (1 year and 7 months)Paris, FranceManaged data projects and led a data science team
- Managed end-to-end data projects (scoping, prioritization, delivery, deployment)
- Managed a team of 3 data scientists and allocated resources
- Liaised between technical and business teams to ensure the business relevance of projects
- Supported clients in structuring their data strategy
CROMOLOGY: Managed the deployment of a BI solution (needs gathering, dashboards, adoption)INTERNAL PROJECT: Managed a project to develop an AI-based automated pricing tool
Recommendations
Be the first to recommend Sébastien
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- AI Expert Training Program Certificate2024Certificat Parcours de formation Expert IA
- DESS Statistical and Numerical EngineeringUniversity of Lille 12002DESS Ingénierie Statistique et Numérique