Freelancer profile translated to English.

Description

With 21 years of IT experience, I have developed the ability to manage any type of project and consistently find ways to achieve objectives. I also have skills in product management, agile methodologies, and a strong understanding of all types of technical architectures and data governance. For 3 years, I also managed a team of project managers and client operational managers.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km)

DSTNY - Entité DFE
Account Operational Manager and Team Lead
January 2023 - Today (3 years and 7 months)
Caluire-et-Cuire, France
• Managed a team of 5 people: developed team processes, improved customer satisfaction, structured the Account Operational Manager role.
• Led cross-functional deployment and support projects for connectivity, cybersecurity, and hosting services (SaaS and on-premise, disaster recovery infrastructure).
• Served as the operational manager for key accounts, representing approximately 2 million in annual revenue.
• Managed internal and client governance and reporting.
• Participated in ISO 27001 audit.
Client Relations Cross-functional Management AI Automation Team Management Business Development
Niji
Product Owner for Orange OWF
TELECOMMUNICATIONS
June 2020 - December 2022 (2 years and 6 months)
• Defined business needs, including decision-making support for market solutions.
• Developed deployment strategy for users.
• Translated business needs for the software vendor.
• Validated the solution (business testing).
• Configured and set up the solution (simple to moderately complex tasks).
• Established and managed a user support channel.
• Created video tutorials and documentation.
• Assisted the finance department in identifying and documenting business processes related to fixed asset production.
Business Interviews Functional Scoping Project Management Data Visualization Supplier Management
Niji
Senior Project Manager / Scrum Master
PUBLIC SECTOR
June 2019 - June 2020 (1 year)
Lyon, France
• Monitored progress during sprints.
• Facilitated ceremonies (Sprint Planning, Daily Meeting, Sprint Review, Sprint Retrospective).
• Coordinated the scoping of upcoming needs with relevant teams.
• Managed operational aspects.
• Managed financial aspects.
• Led UX/UI Design and PHP Drupal Integration teams in a website factory, and coordinated the testing team.
• Assisted in defining user stories and prioritizing product backlog items.
Product Owner Scrum Master Project Management UI/UX Design Continuous Integration

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Professional Degree in Network System Design and Administration
IUT Valence
2005
Licence pro conception et administration des systèmes en réseau
Higher National Diploma in Management Informatics, Network Option
La Martinière
2004
BTS Informatique de gestion option réseau

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Sébastien Decombe

Project Manager / Domain Manager

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