About Sébastien
French
Native or bilingual
English
Fluent
Experience
- ArtLife ConsultingCEODIGITAL AND ITDecember 2023 - Today (2 years and 8 months)Paris, France- Support and development of the agency 90pourcent.fr- Launch and structuring of the "handyman" activity for the Airbnb concierge tranquilleemile.com
- Le groupe la PosteHead of Customer Satisfaction Measurement in Post Offices - Customer Experience DirectorateMarch 2015 - June 2023 (8 years and 3 months)Paris, France- Management of customer satisfaction surveys and barometers- Design and implementation of performance indicators (KPIs)- Management of customer and partner relations
- La Banque PostaleATM Product Manager - Monetics and Payment DirectorateJuly 2009 - March 2015 (5 years and 8 months)Paris, France- Management of projects dedicated to banking services on ATMs- Supervision of budgets, service quality and risk monitoring- Interface with technical and commercial partners
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Education
- Master of International BusinessEcole supérieure de Commerce de Clermont-Ferrand2008Master's degree, International Business