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Sébastien BernardSB

Sébastien Bernard

Workstation Engineer/Incident Manager

€450/day
Montpellier, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sébastien

Production-oriented Systems Engineer, I work on Windows/Linux environments and virtualised infrastructures where stability, rigor, and quality of service are essential. I enjoy structuring, automating, and making operations reliable: creating procedures, setting up KBs, optimizing processes, managing AD/GPO, PowerShell scripting, and automation with Ansible.

I have participated in several infrastructure and supervision projects (Centreon, F5, WebDNS), as well as in the operational maintenance of critical platforms. I work on both the technical side (server maintenance, VMware virtualization, basic network management) and the functional side: coordination with teams, incident, problem, and change management, service monitoring, and communication with business units.

My approach is simple: understand the need, secure the existing, improve what can be improved, and facilitate the daily work of the teams. I prioritize transparency, reliability, and a job well done.

Areas of expertise
Windows Server & Linux Administration

Active Directory, GPO, LDAP

Automation: PowerShell,

Supervision: , F5, WebDNS

VMware / ESXi Virtualization

Production Management & Service Delivery

Documentation, procedures, KB

Incident, Problem, and Change Management (ITIL)
  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Montpellier (up to 30km)

Experience

  • Inserm
    Workstation Engineer/Deputy SDM
    February 2024 - December 2025 (1 year and 10 months)
    Montpellier, France
    Infrastructure & Service Delivery Expert, I work on critical environments where reliability, automation, and quality of service are essential. I structure, optimize, and secure IT operations by combining technical expertise and operational management.

    I design and maintain procedures, KBs, and project documents (backups, masters, AD, GPO), while automating key tasks via PowerShell: AD management, GPO adjustments, silent installations, workflow optimization. Objective: reduce errors, speed up operations, and industrialize environments.

    On the project side, I defined the supervision scope, ensured Linux/Windows maintenance on VMware/ESXi infrastructures, and guaranteed the operational maintenance of sensitive platforms (including Weather projects). I supervise teams and advanced tools like F5 and WebDNS, and .

    On the functional side, I act as a Service Delivery Manager: production service management, cross-functional coordination, communication with business teams, and leadership of a multidisciplinary team (L1 to architects). I manage incidents, problems, changes, contracts, and operational performance, while prioritizing actions to minimize impact on production and maximize delivered value.

    Environments: MDT, OCS, Windows 7/10/11, Windows Server 2012–2022, macOS, AD, LDAP, EfficientIP, LAN/WiFi/ToIP Cisco, VMware ESXi, Outlook/Thunderbird, ITSM tools.
    Automation IT Service Management IT Project Management Security Awareness Training
  • IRD
    Workstation Engineer/Support Coordinator
    May 2023 - February 2024 (9 months)
    Montpellier, France
    : Support to the infrastructure manager and the desktop engineer
    L2/L3 Workstation Support
    • • Management of the client master (Linux/Windows) (updates and evolution)
    • • Implementation of procedures and KBs
    • • Project creation and updates (Backup, Master, Active Directory Account, GPO)
    • Quality work on N3 ticket tool management in collaboration with the Support Service.
    • • PowerShell scripting for adjusting existing procedures with new requirements (GPO, Active Directory).
    • • Management of the Atempo backup tool (operational maintenance + tool adjustments according to IRD needs.

    Participation in client projects:
    • • MOBILE Telephony
    • • INTUNE
    • • LINUX (new master)
    • • LINA (backup)
    • • MATINFO5 portal with HP
    • • Update of Windows MASTERS and workstation profiles.
    • • OCS (inventory) Work with the service center and local support on technical blocking points

    Technical Environment: MDT, OCS, Windows 7/10, Macintosh, Active-Directory, EfficientIP, LDAP, LAN, Wifi, 3G, Cisco ToIP. Videoconferencing (Polycom and Evo software). Outlook, Thunderbird. Incident management software: Itop
    IT Project Management IT Service Management Automation Process Improvement Continuous Improvement
  • Comité départemental Bouche du Rhône-Inetum
    Systems Engineer
    December 2022 - March 2023 (3 months)
    Marseille, France
    Main
    • • Implementation and management of projects
    • • Deploy a set of software (update or installation) after studying access conditions and all rights.
    • • Implement new services and methods for users
    • • Operationally manage the IT park throughout the value chain (installations, updates…).
    • • Collect user needs and propose continuous improvements
    • • Manage the MCO (Maintenance in Operational Condition) for workstations, routers, servers, network infrastructures.
    • • Monitor stocks
    Maintenance & Administration

    • • Perform regular maintenance of server status, licenses, and cybersecurity.
    • • Administer email (connection, operation…).
    • • Ensure the fluidity of the IT system by identifying and quickly resolving failures.
    • • Propose new processes.
    • • Check all system blocking points. Support and Cross-functional work
    • • Assist all business teams (Marketing, Human Resources, Finance…) in operationally using equipment and software.
    • • Listen to the needs of each stakeholder and propose solutions adapted to their needs to facilitate their work.
    • • Work cross-functionally with all stakeholders to ensure the deployment and continuous improvement of the IT park.
    • • Local interventions
    • • Counter interventions
    • • Interventions on Xerox copiers
    • • Workstation imaging and configuration
    • • Incident ticket monitoring with HP Service Manager
    • • Incident ticket monitoring with ServiceNow (following ticket tool change)
    • Updates of IT park movements with the "Device Service Management Tool" (DSMT).
    Change and Transformation Management Cross-functional Skill IT Project Management

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Education

  • BTS ACO
    2005
    BTS ACO
  • E-learning Training Network Administration Cybersecurity Specialization
    2007
    Formation e-learning Administration réseau spécialisation Cybersécurité

Certifications

  • Cisco Discovery
    Cesi
    2012

Skill set

Categories