Sébastien Beau

With over three years of experience as an operations agent at The Goodyear Tire & Rubber Company, I focus on managing users, products, and companies through the GRIPS application. My role includes efficiently resolving customer requests and technical issues for both internal and external clients, using tools like JIRA and Genesys to track and document tickets, while ensuring quality service. My commitment to process optimization and customer satisfaction is reflected in my contributions to updating knowledge bases and improving internal procedures. I am motivated by the opportunity to provide innovative solutions and enhance the customer experience, while collaborating with multidisciplinary teams to achieve our common goals.

Assistance via chat, telephone, and Jira.

Application subscription management

Coaching of customer relations attitudes

handle telephone and email requests from internal Societe Generale users (PSC/CDS + agencies, resident/non-resident banks + locations) or external users relating to their flows; respond to requests directly, or forward them to an analyst, and follow up on them; formalize the requests and the responses provided in a request tracking tool; help detect possible incidents by notifying analysts in the area concerned; write and transmit incident communications; optimize treatments and procedures; update the knowledge base, FAQs and operating procedures related to the different tasks of the Flux advisor; at activity monitoring points with partners.