Freelancer profile translated to English.
Back to original languageAbout Sébastien
Passionate about the web and its evolution, I grew up with it and made it my profession.
After several years in digital agencies, then 5 years at Itelios (CapGemini) where I acquired strong expertise in Salesforce Commerce Cloud (formerly Demandware), I have been offering my services as an independent for almost 10 years: Build, Run, Rollout Project Manager, Support Manager. I particularly enjoy implementing processes and communicating about high value-added Change.
My flexibility allows me to work in various contexts, and my ability to take a step back helps me to keep the focus on the end-user vision.
My clients are mainly major players in international e-commerce and French luxury. They appreciate both my technical-functional profile, my calm and pragmatic approach, as well as my enthusiasm and good humor.
Looking forward to discussing with you!
French
Native or bilingual
English
Fluent
Portuguese
Basic
Spanish
Basic
Can work on-site
Paris (up to 50km), Pontarlier (up to 50km)
Experience
- JCDecauxCustomer Success / Support ManagerPRESS AND MEDIAMay 2025 - Today (1 year and 1 month)Neuilly-sur-Seine, FranceWithin JCDecaux and under the responsibility of the Customer Success Manager of the Sales and Operations BU, a dual role:Production Support Team Managerfor applications (7 employees based in India).**Customer Success Analyst**, the primary contact for the 12 Business Units using the solution (Europe, UK, US, LATAM) for support (bugs) and change requests.Operational Aspect:Management of the optimization and deployment of tools and processes with the objectives of:
- Significant reduction of the bug backlog in production (average of 200 -> 15 in a few months),
- Stabilization and sustainable optimization.
Implementation of concrete levers to achieve these objectives: creation of dashboards, automation, improved communication, deployment of satisfaction questionnaires, rationalization of the team organization in India, monitoring and compliance with SLAs, management of KPI monitoring optimizations.Communication and Change Management Aspect:Supporting Business Units in improving practices and overall satisfaction:- Travel to country headquarters to strengthen relationships and communication,
- Optimization of rituals, support materials, and steering committees (monthly committees),
- Advice on internal improvement areas and optimization plans to deploy.
- Parfums Christian DiorFeatures & Services Activation ManagerE-COMMERCESeptember 2023 - December 2024 (1 year and 2 months)Neuilly-sur-Seine, FranceImplementation of the Dior.com features activation process:- Construction, Update & Sharing of the Dior.com features repository- Process, Roadmap & Worldwide CommunicationsRollout Management Singapore & Malaysia:- High-level management (interface between the rollout feature team and the two markets)- Deadline adherence within 3 months of project
- KeringE-commerce L2 & L3 Support ManagerLUXURY GOODSFebruary 2023 - September 2023 (7 months)Paris, FranceRUNWithin the IT department, optimization and implementation of tools and processes for the Run Support of e-commerce sites for the brands.IT contact point for e-commerce/Salesforce Commerce Cloud- For the brands (Saint Laurent, Balenciaga, Bottega Veneta, Alexander McQueen)- Between L2 support and L3 support.Management of Production escalationsPlatform: SFCC (Salesforce Commerce Cloud)Tools: JIRA / ConfluenceSEO/PerformanceIT Referent for e-commerce/Salesforce Commerce Cloud for the brands (Saint Laurent, Balenciaga, Bottega Veneta, Alexander McQueen)Qualification of brand requests for upcoming sprints
Reviews
Alizée
Parfums Christian Dior
Reviewed on 11/21/2024
I had the opportunity to work with Sébastien on several projects, his SFCC knowledge and his functional and technical skills are a real asset. Solid profile, very process-oriented.
Alizée
Parfums Christian Dior
Reviewed on 3/29/2024
Recommendations
Be the first to recommend Sébastien
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Portuguese European Level A2Universidade do Minho - Braga Portugal2013Cours d'été
- Master 2 Media EngineeringIngémédia2009