Freelancer profile translated to English.

Description

Technician / administrator for 8 years.

Dynamic and ambitious professional, I have developed solid expertise in IT support / network administration.

I can intervene on network equipment to ensure its optimization. To do this, I am able to define the necessary equipment for carrying out the work, carry out the installation, commission the equipment and integrate it into the network, check its proper functioning and finally draft the end-of-site report.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Adonailand
IT Support Manager
January 2023 - Today (3 years and 5 months)
Paris, France
Respond to IT requests and incidents (hardware, software, network) via a ticketing system, phone, or in person.

Diagnose and resolve technical problems by providing appropriate solutions.

Train and support users in the use of IT tools.

IT Equipment Maintenance and Management

Install, configure, and update workstations, peripherals, and software.

Manage access rights and user accounts.

Ensure preventive and corrective maintenance of IT equipment and infrastructure.

Improvement and Documentation

Write procedures and user guides to facilitate incident resolution.

Participate in the continuous improvement of IT services and tool optimization.

Collaborate with IT teams to ensure system security and performance.
bpifrance
KIOSK TECHNICIAN
BANKING AND INSURANCE
December 2021 - August 2022 (8 months)
Maisons-Alfort, France
October 2021
August 2022: Kiosk Support Technician

Achievements
•
Use of helpmanageur service ticketing tools
•
User authorization

Access and security management

•
Telephone and mobile assistance for users
•
Office 365 (Teams; Outlook, OneDrive...)
•
Establish PC and mobile diagnostics
•
Train and assist PC and mobile users
•
Place hardware orders and control stock
SCC France
IT TECHNICIAN
DIGITAL AND IT
May 2019 - April 2021 (1 year and 11 months)
April 2021: IT Technician

Achievements:
●
Call handling
●
User support on Windows workstations and Android tablets
●
Remote control
●
Use of ticketing tools Jira, ServiceNow, GLPI,
●
Train and assist users
●
Password reset
●
Create Windows session passwords in Active Directory
●
Deploy applications from Active Directory
●
Manage incidents by priority order
●
Manage incidents with VIP users
●
Enroll Android tablets with AirWatch
●
Configure Boxer email (iPhone Android)
●
Reset password on Intune
●