About Sebastian
English
Native or bilingual
French
Native or bilingual
Spanish
Fluent
Portuguese
Fluent
Experience
- WallboxCustomer Success ManagerJanuary 2024 - Today (2 years and 5 months)Own the technical relationship for enterprise clients across France, the UK, and Ireland, ensuring onboarding, adoption, and ongoing satisfaction. Create sales enablement and operational deliverables (FAQs, process maps, templates, talk-tracks) to scale execution across markets. Build internal GenAI chatbot knowledge workflows (as chat/AI solution manager) to speed up support and standardize answers/playbooks. Coordinate cross-functionally with Sales/Product/Engineering to unblock issues, manage escalations, and improve customer outcomes.
- WavestoneDigital Transformation ConsultantJanuary 2023 - January 2024 (1 year)Acted as the Project Management Officer of a Data Programme for a Chief Data Officer within a major Energy provider, overseeing a portfolio of projects for the development of technical, organizational, and governance data projects; organize and lead meetings, implement and monitor project dashboards, and provide reports and steering activities advisory. Initiated and conducted Data identification workshops as a Data Steward in the Data Management consultancy team in order to bring progress to the the Data cataloguing process which includes identifying business objects, defining their attributes and establishing data quality rules, measurement and metrics. Enhanced Wavestone's electric mobility department by collaborating with offer pilots and sponsors to articulate the commercial prospection and communication roadmap; develop a suite of commercial proposals and consolidate knowledge management from e-Mobility missions. Strategized and executed prospecting campaigns, manage the deployment of campaign launch schedules, and oversee sales actions of lead generation teams.
- Paragon MobilityProject Development EngineerMay 2022 - August 2022 (3 months)Developed and deployed turnkey solutions for EV charging infrastructure, encompassing technical and economic studies for project sizing and estimation. Prepared technical and commercial proposals, enhancing project deliverability. Conducted predevelopment studies for solar photovoltaic projects, utilizing Sketchup for plant modeling and PVSyst for production simulations, which contributed to strategic project planning and implementation.
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Education
- Engineering Master's DegreeIMT Nord Europe2023Engineering Master's Degree
- NuclearUniversidade Federal do Rio de Janeiro Escola Politécnica Engenharia2022Nuclear