Freelancer profile translated to English.
Back to original languageAbout Sebastian
Systems Engineer with comprehensive training in software development, databases, networks, technological support, and IT solutions. Passionate about technology and innovation, with the ability to analyze problems, design efficient solutions, and adapt to new challenges. I am characterized by being a responsible, committed, and results-oriented person, focused on offering high-quality services and generating value through technology. I seek to collaborate on freelance projects by contributing technical knowledge, creativity, and professionalism to meet each client's objectives.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- MILLENNIUM BPOSales AdvisorNovember 2024 - May 2026 (1 year and 6 months)Customer service and support across communication channels. Customer retention and loyalty management. Handling requests and PQRS (Petitions, Complaints, Suggestions, and Compliments). Performance indicator compliance.
- MENET SASAdministrative Assistant / Quality TechnicianDecember 2022 - January 2024 (1 year and 1 month)Verification and assurance of product and service quality. Analysis and resolution of quality problems. Support in administrative processes, document management. Inventory management and logistical support for internal events.
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Education
- SYSTEMS AND COMPUTATIONUNIVERSITY OF CUNDINAMARCA-FACATATIVA2022DE SISTEMAS Y COMPUTACIÓN
- SYSTEMS ENGINEERINGUNIMONSERRATE UNIVERSITY FOUNDATION2026INGENIERÍA DE SISTEMAS