Freelancer profile translated to English.

Description

I am a Salesforce specialist and currently work as a Senior Strategy Analyst in LATAM, focusing on process optimization, business analysis, and operational improvement for sales and customer service teams.

I am certified as a Salesforce Administrator and Agentforce Specialist, and I help companies organize, automate, and optimize their processes within Salesforce to improve operational efficiency and gain greater business visibility.

I specialize in:

✔ Salesforce Administration and Configuration

✔ Process Automation with Flow

✔ Sales Dashboards and Reports

✔ Sales Cloud Optimization

✔ User Management, Permissions, and CRM Structure

✔ Process Improvement and Salesforce Adoption

✔ Solutions oriented towards productivity and user experience

My approach combines strategic business vision with functional Salesforce knowledge, seeking to implement practical solutions that reduce manual work and help teams work more efficiently.

I primarily work with small and medium-sized businesses that need reliable Salesforce support without hiring a full-time administrator.

Available for: specific projects, ongoing support, CRM optimization, automation and operational improvements, and implementation of sales dashboards and reports.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Santiago de Chile (up to 50km)

LATAM Airlines
Senior Strategy Analyst
TRANSPORTATION
January 2023 - Today (3 years and 7 months)
Santiago de Chile, Chile
Leadership of the Salesforce transformation project for the commercial area of LATAMAirlines.
Coordination between business stakeholders and technology teams for the redefinition, documentation, implementation, and optimization of commercial processes in Salesforce Sales Cloud.
Gathering and definition of functional requirements for automation and operational improvement.
Implementation of improvements aimed at optimizing commercial processes, reporting, and data quality.
Participation in Salesforce adoption and continuous improvement initiatives.
Salesforce Sales Cloud SQL Microsoft Power BI Microsoft Excel
TERCOP SpA
Management Control Analyst
January 2022 - January 2023 (1 year)
Santiago de Chile, Chile
Preparation and presentation of management control reports for management, supporting strategic decision-making.
Microsoft Excel Microsoft Power BI
Nama Internacional S.A
Commercial Analyst / Costs / Commercial Advisor
January 2021 - January 2022 (1 year)
Santiago de Chile, Chile
Support in CRM implementation and digitalization of commercial processes.
Analysis of costs and preparation of financial reports for profitability assessment.
Operational and commercial support through purchase order management.
Microsoft Excel