Sebastian Asuka

• Ensured customer onboarding compliance by verifying KYC process documentation

• Delivered employee training on World Check, enhanced due diligence to enhance AML/KYC awareness

• Proactively engaged with customers to address queries and enhance their experience

• Training customer support analysts through sharing knowledge, expertise and problem-solving

• Streamlined new customer account review processes by evaluating risk profiles and conducting enhanced due diligence on high-risk accounts

• Utilized World Check, Proof of address, enhanced due-diligence to screen potential customers and identify potential red flags

• Regularly monitored data and solutions to ensure adherence to Anti-Money Laundering (AML) regulations

• Performed regular customer support tasks as required to support on compliance adherence and business needs

• Managed user experience to ensure customer satisfaction through daily problem-solving to users when creating & maintaining their accounts on the platform

• Regular interactions with over 50,000 community members through platform and delivering customers' needs and wants

• Data insights creation through sharing of insights to community members to grow their knowledge base and access to opportunities in Africa

• Provided valuable data insights to clients, enabling them to understand brand and opportunity trends across Africa

• Identified high-impact partnership opportunities for organizations in the African space

• Assisted in quality assurance and control through running Do files to check quality of data and trouble shoot errors. Reduced reporting time of feedbacks to programs managers by 13%

• Checking on data completeness and liaising to data management team when need arose

• Consolidated previous data sets by developing scripts to merge previous data sets into one for comparative analysis using STATA

• Improved analysis on one-off tasks of process, monitoring, coverage and validation data across countries and support in researching on available issues arising from reports generated

• Developed automated dashboards in excel shared with program team to improve access and usability of data

• Pioneered in developing research design protocols to inform scale up implantation programs

• Created maps in ArcGIS to geographically represent program reach in validation of program reach