Freelancer profile translated to English.

Description

I support entrepreneurs and businesses in optimizing their customer relations and remote sales processes.

👉 Too many calls to handle daily?

👉 Leads not being exploited to their full potential?

👉 A lack of follow-up that directly impacts your revenue?

I step in to structure, streamline, and improve your customer management to transform every opportunity into concrete results.

With solid experience in telesales, lead qualification, and customer service, I handle high-value missions:

Strategic management of inbound and outbound calls

Intelligent lead qualification and follow-up

Appointment setting with a high conversion rate

Lead follow-up and nurturing

Premium customer support (email, chat, phone)

🎯 My approach: performance-oriented, focused on quality of interaction and customer loyalty.

I don't just execute tasks — I contribute to improving your organization, optimizing your conversion funnel, and saving you precious time.

Discreet, professional, and results-oriented, I easily integrate into your business as a true operational support.

Available for remote collaborations with clear and measurable objectives.

Languages

Workplace preferences

Remote only

Primarily works remotely

Innocall
Telephone Prospector
April 2024 - June 2025 (1 year and 2 months)
Tananarive, Madagascar
Customer file qualification, updating, calling back clients to check on project status.
Appointment setting Customer service Google Sheets excel CRM
Ez Call Center Tsarasaotra
Telephone Prospector
December 2022 - March 2024 (1 year and 3 months)
Tananarive, Madagascar
I have several experiences in the call center field, particularly in teleprospecting, file qualification, B2B and B2C appointment setting, and telesales.
Outsider
Community Management
REAL ESTATE
July 2025 - Today (1 year and 1 month)
Tananarive, Madagascar
Manage an influencer's TikTok account, send messages, follow up with prospects, respond to comments and messages.
Community management Appointment setting Telesales Customer service Social networks