Freelancer profile translated to English.

Description

I am a Full-Stack Developer, expert in Automation & Artificial Intelligence, VoIP integration, and SEO/SEA digital marketing.

I help companies create complete, high-performance, automated digital systems capable of generating measurable results quickly.

🔧 What I do for you

Web & Mobile Development (websites, applications, SaaS, dashboards)
Advanced Automations with n8n, Zapier, Make, Pabbly Connect
API & Webhook Integrations (CRM, ERP, e-commerce, payments)
WordPress / WooCommerce / Shopify Creation and Optimization
Custom Plugin and Feature Development
Technical SEO + Content Strategy + Complete Audit
SEA: Google Ads (Search/Display), Meta Ads (Facebook/Instagram)
VoIP Integrations: Twilio, Ringover, Zadarma, SIP/Call AI
Chatbot / AI Agent Setup (customer service, sales, internal support)

🎯 My Difference

✔ Rare Combination: Full-Stack + AI + Automations + VoIP + SEO/Ads

✔ Ability to deliver quickly, with a high level of quality and clarity

✔ Documented work + skills transfer + support

✔ ROI-oriented approach, productivity gains, intelligent automation

✔ Over 10 years of experience in development, optimization, and digital transformation

📈 Examples of projects completed

Complete customer journey automation (lead → CRM → emails/SMS → follow-up)
Intelligent IVR + WhatsApp/SMS via Twilio/Ringover connected to CRM
Custom WordPress/Shopify plugin + Core Web Vitals optimization
SEO/SEA marketing funnel with conversion tracking & analytics
Web application + n8n automations for reporting and internal tasks
Complete migration to an automated system (payments, invoices, support)

🤝 Working Method

Quick Audit (15 to 30 minutes)
Proposal of adapted solutions
Development/modification/automation
Testing, documentation & support
Continuous monitoring and optimization

Languages

English
Native or bilingual
Ukrainian
Native or bilingual
French
Native or bilingual
Russian
Native or bilingual
Portuguese
Basic
Swahili
Native or bilingual
Lingala
Native or bilingual
Spanish
Basic
Italian
Basic

Workplace preferences

Can work on-site

Bordeaux (up to 50km), Paris (up to 50km), Toulouse (up to 50km), Limoges (up to 50km), Brive-la-Gaillarde (up to 50km)

Groupe Luna
CEO
May 2016 - Today (10 years and 3 months)
Bordeaux, France
• ● Strategic and operational management of the company.
• ● Development of computer and mobile applications.
• ● Implementation of growth and digital transformation strategies.
• ● E-commerce (Sale of sports equipment and products, sale of automobile spare parts).
• ● An AIAA agency (Artificial Intelligence and Automation Agency).
• ● Blockchain cryptocurrency
• ● Training in the creation and management of WordPress sites.
• ● Technical assistance and optimization of e-commerce solutions (WooCommerce, Shopify).
• ● Consulting in digital marketing and online communication strategy.
• ● Technical assistance and support to Apple users via phone and chat.
• ● Management of customer requests regarding Apple products and services.
• ● Training and support for new users in configuring their devices.
• ● Resolution of technical problems and tracking of customer files to ensure their satisfaction.
• ● Customer relationship management and online sales.
• ● Telephone communication and commercial support.
• ● Organization and coordination of customer services (pre- and post-sales).
• ● Leading meetings and monitoring commercial operations.
Wordpress Shopify artificial intelligence scripting-automation n8n Automation
Lunabazar
WordPress Trainer & Site Administrator
February 2013 - Today (13 years and 6 months)
Train and empower teams (marketing, content, support) while ensuring reliable and efficient operation of WordPress. I combine applied pedagogy and technical administration to deliver fast, secure sites connected to business tools.
Pedagogy & Support

“Zero to Online” Workshops: theme selection, builder, site structure, basic SEO.
E-commerce Coaching (WooCommerce): catalog, taxes, payments, shipping.
Practical Methods: SOPs, article templates, checklists, Loom videos (3–8 min).
Skills Transfer: editing roles & workflows, governance, and best practices.

Administration & Reliability

Performance: CWV audit, caching, minification, lazy-loading, image optimization (WebP/AVIF), CDN.
Security: WP hardening, role management, WAF, encrypted backups, disaster recovery plan.
Maintenance: core/theme/plugin updates in a staging environment + QA.
Observability: uptime monitoring, logs, alerts, remediation plan.

Integrations & Automations

Forms → CRM (HubSpot/Zoho/Airtable) + emailing + tagging.
n8n / Zapier / Make / Pabbly: webhooks, JSON mapping, error/retry handling.
Payments (Stripe/PayPal), Analytics/Consent, chat, support, calendar.
Custom Plugins (if needed): fields, roles, dashboards, API connectors.

Measured Impacts

Improved TTFB & LCP → faster pages, better SEO & UX.
+20–60% leads/sales through performance/UX optimization + proper tracking.
–50–80% manual tasks via automations and validation rules.

Environments & Tools
WordPress, WooCommerce, basic PHP/MySQL, SEO (Search Console, GA4), Performance (PageSpeed, Lighthouse), CDN (Cloudflare), Security (WAF/2FA), Automations (n8n, Zapier, Make, Pabbly), CRM (HubSpot/Zoho/Airtable), Payments (Stripe/PayPal), CI/CD (staging, basic Git), Monitoring (UptimeRobot/Better Stack).
Apple
Tele-secretary / Call Center Operator
July 2012 - March 2015 (2 years and 8 months)
Reception & Qualification: rapid identification of the context, verification of warranties and entitlements.
Diagnosis & Resolution: hardware/software failures, accounts/credentials, synchronization, backups, updates, restoration.
Support: step-by-step guides (onboarding, configuration, security, best practices).
Queue & SLA Management: prioritization of urgent issues, documented L2/L3 escalations, coordination with technical teams.
Follow-up & Closure: detailed ticket update (history, tested solutions, next step), client validation, CSAT feedback.
Knowledge Capitalization: reporting recurring cases, enriching the knowledge base (internal FAQs, help scripts).
Quality & Compliance: adherence to processes, data confidentiality, control checklists, quality audits.

Results & Indicators (to be adapted to your figures)
FCR > 75–85% (first contact resolution) for level 1 cases.
CSAT 90–95% and optimized AHT while maintaining a high level of pedagogy.
Reduction in ticket reopenings through clear instructions and proactive follow-up.
Contribution to reducing escalations by improving scripts and FAQs.

Skills & Tools
Customer service, call management, written/oral communication, active listening, pedagogy, prioritization, SLA/KPIs, ticketing (e.g., Zendesk, Salesforce Service Cloud, Freshdesk), real-time chat, email, knowledge base, technical notions (networks, backups, updates), L2/L3 escalations, quality & compliance (GDPR), teamwork.
Value Provided
Improved customer satisfaction and operational productivity through structured handling, rigorous documentation, and clear communication that reduces stress for both the user and the support team.