Description

I help service-based teams improve operational workflows, data quality, documentation and follow-up processes.

I bring 5+ years of full-time professional experience in regulated banking, client servicing, operations and KYC/KYB Legal Entities, combined with broader client-facing and team coordination experience since 2017.

My strength is turning scattered information, inconsistent data and unclear workflows into structured follow-up, reliable controls and practical process improvements.

I can support assignments around data cleaning, documentation review, reporting, operational follow-up, checklist/SOP creation, stakeholder coordination and workflow improvement.

Trilingual: French, Dutch and English.

Languages

French
Native or bilingual
Dutch
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Sopra Steria
Business Consultant
November 2022 - Today (3 years and 7 months)
Brussels, Belgium
Mission: Belfius - KYC/AML Operations Specialist | Legal Entities
Train and onboard new colleagues on Legal Entities documentation checks, KYB workflows, internal procedures and operational quality standards.
Handle high daily volumes of KYC/KYB and Legal Entities cases within a regulated Belgian banking environment.
Analyse ownership structures, legal documentation and UBO-related information to ensure completeness, consistency and alignment with internal AML/KYC requirements.
Review corporate documents and identify missing, inconsistent or incomplete information in client files.
Support internal stakeholders with documentation requirements, process questions and case handling workflows.
Identify recurring documentation gaps, operational frictions and manual follow-up issues, contributing to practical improvement suggestions for daily operations.
Compliance Lean management Risk Management administrative support Bank
Unique Career
Project Consultant
November 2020 - November 2022 (2 years)
Antwerp, Belgium
Key strengths developed:
Fast adaptation to new client environments, tools and procedures
Operational process support and structured task execution
Data quality, documentation review and consistency checks
Identification of recurring issues and process improvement opportunities
Stakeholder communication in professional business contexts
Strong discipline around accuracy, confidentiality and follow-up
Mercedes-Benz Benelux
Marketing Database Administrator
June 2022 - November 2022 (5 months)
Streamlined dealer and customer databases, ensuring accuracy in invoicing, crediting and campaign reporting; improved overall data quality.
Optimised B2B contract management, resolving reporting and payment issues while maintaining accurate follow-up of client files under tight deadlines.
Managed recruitment from vacancy drafting to onboarding, supporting business continuity with consistent placements.

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