Satyam S.

Account Management ○ Managed a portfolio of 100 clients generating €3M in 2023, serving as the primary point of contact and conducting in-depth data analysis. ○ Monitored and optimized clients' financial and operational performance through dashboards—identifying a billing anomaly, saving €200K. ○ Segmented clients based on their platform usage to optimize engagement strategy (Tech Touch vs. High Touch) and improve satisfaction. ○ Implemented and monitored performance indicators (NPS, CSAT) to optimize customer satisfaction. ○ Advocated for client needs internally, fostering cross-functional collaboration to improve our product. ○ Performed performance and data analysis, providing actionable insights and risk mitigation strategies. ○ Designed tools and processes to prioritize departmental actions, thereby improving operational efficiency.

• Client Onboarding & Training ○ Supervised the successful launch of new clients, ensuring coordination between support, supply, marketing, and operations teams. ○ Provided comprehensive training to clients, ensuring adoption of best practices and effective management of unforeseen issues.

• Performance Management & Growth ○ Conducted performance reviews, monitored results, and supported partners to maximize their effectiveness. ○ Maintained proactive communication with clients, ensuring the application of new guidelines, contract updates, and weekly KPI monitoring.

• Upselling & Cross-Selling ○ Successfully sold a new brand, in collaboration with the branding team.

• Increased web traffic by 200% (37K to 113K visitors) through business development and marketing campaigns.

• Acquired 200+ clients through prospecting and managed 300+ client accounts.

• Managed 9 social media accounts, reaching 10K+ followers with engaging content and KPI-based strategies.

• Quarterly SEO optimization and creation of onboarding processes to maximize client success.

• Designed surveys and analyzed data to improve user experience.

Responsible for developing collections for India's largest jeweler (€1,000 to €6,000) and coordinating with factories in China for high-end pieces (>€15,000).

Supervised a solitaire bracelet (20 carats/pair) from sketch to sale.

Managed a team of 15 people, analyzed sales performance, liaised between production and marketing, created product codes, and conducted market research.