Freelancer profile translated to English.

Description

Customer Support & Virtual Assistant bilingual (French / Arabic), I work 100% remotely with companies and entrepreneurs.

I assist my clients in managing customer support, handling emails, customer relations, following up on requests, and light administrative assistance.

Serious, organized, and responsive, I quickly adapt to internal tools and procedures.

Immediately available, I offer a reliable, efficient, and customer satisfaction-oriented collaboration.

Languages

Workplace preferences

Remote only

Primarily works remotely

Freelance – missions clients
Virtual Assistant / Customer Support
April 2022 - February 2024 (1 year and 10 months)
Remote administrative assistance, email management, customer request follow-up, task organization, multilingual support (FR / AR). Work independently, meet deadlines, and ensure quality of service.
Email Management Customer Service customer service Administrative Assistance Customer Support
Clients freelance – Remote
Customer Support & Virtual Assistant (Remote)
June 2024 - Today (2 years and 2 months)
I provide written customer support and virtual assistance for remote clients.
My tasks include responding to customer requests via email and chat, handling follow-ups, managing basic administrative tasks, and ensuring a smooth customer experience.
I work in French and English, follow clear procedures, respect deadlines, and communicate professionally in a fully remote environment.
Sarra Groux – Freelance
Customer Support / Customer Relations
E-COMMERCE
January 2021 - January 2024 (3 years)
Chalon-sur-Saône, France
Customer email management, responding to requests, complaint follow-up, and remote support.
Work focused on customer satisfaction and meeting deadlines.
Email Management customer service Customer Relations Customer Support Customer Service

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Sarra Groux

Customer Support & Virtual Assistant – Bilingual