Freelancer profile translated to English.

Description

Passionate customer service representative with over 10 years of experience in maintaining customer relationships such as Deliveroo services and sales services, I am known for my ability to actively listen as well as the patience I show in meeting customer needs. Being proactive, I am always ready for new challenges. My goal is to guarantee 100% customer satisfaction

Industry field of expertise

Languages

Malagasy
Native or bilingual
French
Fluent
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

NY HAVANA ENTREPRISE
Project Manager
CIVIL ENGINEERING
February 2012 - January 2016 (3 years and 11 months)
Antananarivo, Madagascar
• Welcome members of the association abroad
• Assist and carry out ongoing projects
VIVETIC GROUP,
Deliveroo Sales/Service Teleconsultant
October 2016 - Today (9 years and 8 months)
Antananarivo, Madagascar
• Receive and manage incoming calls
• Offer customers the characteristics, advantages, benefits of the product
• Formalize the processes for responding to calls for tenders.
• Contribute to the development of new products or the improvement of existing products
• Persuade and convince the customer to project on the purchase
• Taking and validating the order
• Ensure customer satisfaction after the constitution of the sale
Restaurant familiale
Management
RESTAURANTS AND FOOD SERVICE
June 2007 - January 2016 (8 years and 7 months)
Antananarivo, Madagascar
• Organize and coordinate restaurant activities
• Prepare objectives and strategies
• Recruit and train staff
• Maintain reliable relationships with suppliers and customers