SSFreelancer profile translated to English.
Back to original languageAbout Sara
With over 5 years of experience in customer relations, I assist companies in managing their customer interactions comprehensively: reception, follow-up, dispute resolution, loyalty building, and reporting.
Organized, attentive, and responsive, I am proficient in CRM tools, the Microsoft Office suite, and administrative management processes (invoicing, contracts, reminders, etc.).
I am available for remote work or one-off assignments to relieve you of customer workload and ensure a smooth user experience.
French
Native or bilingual
English
Conversational
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CIH BANKCUSTOMER SERVICE REPRESENTATIVEApril 2012 - May 2013 (1 year and 1 month)Moroccopersonal and professional accounts, Processing consumer and mortgage loan files, Daily mail preparation
- TOUPARGELTELEMARKETER PERMANENT CONTRACTRETAIL (SMALL BUSINESS)June 2013 - August 2014 (1 year and 2 months)MoroccoMarketing of frozen products, Creation of prospect files, Filing, organizing, archiving customer files
- EFFICITYCUSTOMER SERVICE REPRESENTATIVEJuly 2015 - August 2017 (2 years and 1 month)Moroccoreal estate, Responding to customer and headquarters staff requests, Back office, Telemarketing to find new clients
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Education
- ES HIGH SCHOOL DIPLOMATECHNICAL HIGH SCHOOL2010BAC ES
- SPECIALIZED TECHNICIAN DIPLOMA IN BUSINESS MANAGEMENTHIGHER INSTITUTE OF APPLIED TECHNIQUES2012DIPLÔME DE TECHNICIEN SPÉCIALISÉ EN GESTION DES ENTREPRISES