Freelancer profile translated to English.
Back to original languageAbout Sarah
Digital Transformation & Digital Workplace Consultant, with over 15 years of experience in supporting major clients such as L'Oréal, Sanofi, Amadeus, and Intelcia, I have worked on international projects 🌍 focused on the creation and optimization of digital workspaces, as well as the improvement of the employee journey and experience – both physical and digital.
🎯 My expertise covers:
✅ UX Research & UX/Product Design
✅ Digital Strategy & Experience Strategy (CX)
✅ Various sectors: health 🏥, finance 💰, telecoms 📱, hospitality 🏨, energy ⚡, fashion 👗…
🔎 Resolutely action-oriented and problem-solving, I support change and design fluid, useful, and effective experiences, aligned with employee needs and business objectives 📈.
💡 Passionate about innovation and sharing, I learn as much as I teach, convinced that innovation is born from sharing and continuous improvement 🔄.
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km), Marseille (up to 50km), Montpellier (up to 50km), Lyon (up to 50km), Annecy (up to 50km)
Experience
- TPE/PMEMentoring in Employee/Customer ExperienceNovember 2024 - Today (1 year and 7 months)I assist VSEs/SMEs in improving their internal processes through no-code automation and AI, in order to optimize employee and customer experience. Together, we identify friction points, structure workflows, and integrate tools to streamline operations and enhance collaboration. The goal: reduce time-consuming tasks, improve team satisfaction, and offer a smoother, more personalized customer experience. Through tailored support, companies gain efficiency, engagement, and agility.
- L'Oréal - InnovationService Designer | Employee Experience (EX) / Digital TransformationFASHION AND COSMETICSNovember 2023 - January 2024 (1 month)Clichy-sous-Bois, FranceEmployee Experience (physical & digital) - Chemists Population• Audit and analysis of the ecosystem (work environment, tools, and processes)• Definition of UX research areas in line with company objectives and the chemists' experience
- SanofiCustomer Experience Strategist & Service DesignerPHARMACEUTICALS INDUSTRYJune 2022 - April 2023 (10 months)Employee Experience (EX) | Digital Transformation/WorkplaceHolistic employee experience strategy (Digital & Physical) cross-department (DE&I, Real Estate & Workplace Services, Digital Workplace, HR, Team Management...) and cross-country (UK, Spain, USA, UK)• Diagnosis of the existing organization - Stakeholder maps, Ecosystem maps• Rethinking work and collaboration methods - Collaborative workshop• Definition of the ideal employee journey (from onboarding to offboarding) - Customer journey map (key profiles)• Proposal of new features and innovations for the Digital Workplace platformPatient Experience• Launch of digital services & products in the US market• Mapping of the patient ecosystem and its physical and digital touchpoints across profiles (doctor, nurse..)• Definition of the ideal journey for different types of patients and conditions• Collaborative work with CX Researchers and the product team
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Education
- Neuroscience Coach - Personal and Professional CoachINA - Institute of Applied Neuroscience2023
- Growth HackingL'Antichambre2021• Linked In - Devenir un monstre en influence • Growth Marketing - Stratégies & culture générale technique à destination des futurs growth / acquisition manager • B2B Outbound - Planifier, Bombarder, Mesurer. • Google Ads - De vos premières campagnes au scaling de votre business sur Google Ads • Facebook Ads - Générez une croissance infinie grâce à un canal qui scale. • Landing Pages - Créer des pages qui convertissent pour faire exploser votre business • Google Analytics Niveau 1/2 - Comprenez votre trafic, optimisez vos actions marketing Implémentez votre tracking pour mesurer vos conversions. • Google Tag Manager - Niveau 2/3 Implémentez votre tracking pour mesurer vos conversions.
Certifications
- This is Service Design DoingLaptop2020
- Collaborative Workshop Facilitator Certification Innovation Games®Créagile2018