Freelancer profile translated to English.

Description

Transform your customer experience into a real competitive advantage.

After 10 years in Parisian luxury hotels and experience in premium concierge services, I now put my expertise at the service of entrepreneurs and companies who want to pamper their clients.

What I do for you:

• I manage your customer relations from A to Z with rigor and kindness

• I manage your most demanding clients with professionalism

• I optimize your customer journey with quality interactions

• I transform every interaction into an opportunity for loyalty

My approach:

Human, structured, and effective. Coming from the luxury world, I bring the same quality standards to every customer request, while maintaining warm and personalized communication.

Trilingual (French, English, Portuguese) and trained in the best Customer Care Management practices, I adapt to your business sector and your specific needs.

Are you an entrepreneur or a manager and want to offer a premium customer experience without hiring internally?

Let's discuss how I can support you. 📩

Languages

French
Native or bilingual
Portuguese
Fluent
Spanish
Conversational
Arabic
Basic
Italian
Basic
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

John Paul
Private Concierge – Premium Service
CONSULTING AND AUDITS
August 2025 - November 2025 (3 months)
Paris, France
Management of high-end B2B and B2C client requests (leisure, travel, lifestyle, emergencies)
Client support on SaaS platform (MyVisa): onboarding, user training, technical support
Research, coordination, and follow-up of premium service providers
Personalization of recommendations based on client profiles
End-to-end request tracking in compliance with quality standards
Multichannel communication (phone, email, Teams, CRM)
Fostering loyalty with demanding clients through personalized service
Handling sensitive situations with discretion and diplomacy
Ticketing Personalized support File tracking Customer Relationship Management (CRM) KPI
KM Hotels Collection - Maranatha - Happy Culture
Receptionist in 3/4 Star Hotels
HOSPITALITY
January 2015 - January 2024 (9 years)
Paris, France
Greeting and assisting guests throughout their stay
Managing reservations, calls, and emails
Handling dissatisfaction, disputes, and customer reviews
Managing inventory and supplier orders
Coordinating with internal teams
Training and evaluating interns and apprentices in the profession
Creating and updating internal procedures
In-person and phone reception Trust relationship Reservation management Rigor and attention to detail Teamwork
Club des Sports Les Arcs
Receptionist – Host/Hostess
SPORTS
June 2015 - August 2015 (2 months)
Les Arcs, France
Welcoming and directing visitors
Administrative and HR support
Leading sports and culinary activities
Team motivation Customer orientation Workshop facilitation Personnel administration Dynamic