About Sarah
- 8 years of experience in UX Design
- 4 years as a freelancer
- +50 digital products designed or improved
- +2,000 hours of user research conducted (workshops, interviews, tests, audits, analyses)
- +30 clients supported (startups, SMEs, large companies, institutions)
- Websites, e-commerce, mobile applications, business software, SaaS, internal tools
- A human-centered approach forimpactful experiences.
- Diverse expertise acrossvaried projects(e-commerce, intranets, mobile apps, unique interfaces, customer/digital experience).
- Web accessibility and digital responsibility oriented approach
English
Fluent
French
Native or bilingual
Experience
- Your Personal LabApplication/Website RedesignFILM AND AVJanuary 2025 - February 2026 (1 year and 1 month)UX redesign of the Your Personal Lab application, a platform for booking spaces and rooms based on user needs. Reworking existing user flows to streamline the booking experience and improve overall service efficiency.
- Simplify booking flows
- Make the interface more intuitive and clear
- Reduce friction points in key steps
- Improve understanding of the offering and availability
- Increase conversion and user satisfaction
- Establish a scalable UX foundation for future product developments
- CNSAContinuous Improvement of Assessment SoftwareMEDICALJanuary 2025 - January 2026 (1 year)I worked with the CNSA on a continuous UX research mission to improve software used for assessing disability levels.My role involved understanding the needs of various stakeholders, analyzing current usage, and identifying barriers or opportunities for optimization in the assessment process.The goal was to design a more suitable tool, both in terms of interface and functional logic, to precisely and concretely address real-world needs.
- MaaéLead UX/UI and UX ResearcherOctober 2024 - December 2024 (2 months)As an active member of a pioneering collective combining UX research and UX writing, I contribute to defining a unique and innovative methodology, making us one of the first collectives – and soon an agency – to adopt this integrated approach.As UX Researcher and Lead UX/UI, I supervised user research and solution design. This project allowed me to leverage my skills in management, team support, and stakeholder collaboration.
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Education
- Master's degreeUniversité Laval2018
- Master's degree in Interaction DesignUniversité Laval2018
Certifications
- Google AnalyticsGoogle2020