About Sarah
- 8 years of experience in UX Design
- 4 years freelance
- +50 digital products designed or improved
- +2,000 hours of user research conducted (workshops, interviews, testing, audits, analyses)
- +30 clients supported (startups, SMEs, large accounts, institutions)
- Websites, e-commerce, mobile applications, business software, SaaS, internal tools
- Interviews
- Observation
- Surveys
- Questionnaires
- User Testing
- Guerrilla Testing
- Qualitative Data Analysis
- Personas
- Experience Maps
- Customer Journeys
- Prioritization
- Workshops
- Design
- Wireframes
- Prototypes
- UX Writing
- Ergonomics
- Accessibility
- Assisted Data Analysis
- Augmented Research
- Assisted Design
- UX Process Optimization
- Team Training and Support
English
Fluent
French
Native or bilingual
Experience
- Your Personal LabApplication/Website RedesignFILM AND AVJanuary 2025 - February 2026 (1 year and 1 month)UX redesign of the Your Personal Lab application, a platform for booking rooms and spaces according to user needs. Reworking existing journeys to streamline the booking experience and improve overall service efficiency.
- Simplify booking journeys
- Make the interface more intuitive and clearer
- Reduce friction points at key stages
- Improve understanding of the offering and availability
- Increase conversion and user satisfaction
- Establish a scalable UX foundation for future product evolutions
- CNSAContinuous Improvement of Evaluation SoftwareMEDICALJanuary 2025 - January 2026 (1 year)I worked with the CNSA on a continuous UX research mission to improve software used for evaluating disability levels.My role involved better understanding the needs of the various professions involved, analyzing current usage, and identifying obstacles or opportunities for optimization in the evaluation process.The goal was to design a more suitable tool, both in terms of interface and functional logic, to precisely and concretely address real-world situations.
- MaaéLead UX/UI and UX ResearcherOctober 2024 - December 2024 (2 months)As an active member of a pioneering collective combining UX research and UX writing, I contribute to defining a unique and innovative methodology, making us one of the first collectives – and soon an agency – to adopt this integrated approach.As UX Researcher and Lead UX/UI, I supervised user research and solution design. This project allowed me to leverage my skills in management, team support, and stakeholder collaboration.
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Education
- Master's degreeUniversité Laval2018
- Master's in Interaction DesignUniversité Laval2018
Certifications
- Google AnalyticsGoogle2020