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Sarah KolliSK

Sarah Kolli

Operations & Customer Success Manager 🚀

€400/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sarah

Passionate about process optimization, I put my expertise at the service of Start-ups and SMEs looking to gain efficiency while maintaining a fluid and pleasant work environment. What I love about my job is seeing how well-chosen tools and well-thought-out processes can transform the daily lives of teams and allow them to focus on what's essential: their projects and their clients.

Here's how I can help you:

⭐ Implementation of adapted tools: I support you in deploying tools like Asana, Crisp, Aircall and automating your workflows via Zapier for smoother operations management.

⭐ Process automation: I simplify your repetitive tasks so you can save time, without compromising on quality.

⭐ Human support and training: I love sharing my knowledge and I take care to train your teams with kindness, so that they feel comfortable and autonomous with the new tools.

⭐ Personalized follow-up: I don't leave you after installation. I'm here to adjust, optimize, and evolve solutions according to your needs.

Every company is unique, and I truly enjoy taking the time to understand your specific needs to offer you tailor-made solutions. My approach is always human-centered, because behind every tool, there are people who make it work.

đŸ“© Want to discuss it? Contact me, I would be delighted to discover your project and see how we can simplify your processes together!
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • La Source Jeune
    Operations Manager & Marketing Officer
    January 2024 - July 2024 (6 months)
    Saint-Ouen, France
    Operations:

    - Steering of the internal process automation project, marketing project planning
    - Identification of needs, development and implementation of tailor-made solutions
    - Implementation of automated tools (Crisp, chatbot, Aircall) for customer service
    - Design and deployment of a reporting tool on Asana facilitating customer service performance monitoring
    - Training teams on the use of new tools, with creation of user guides
    - Implementation and optimization of a project management tool (Asana), with process automation and training for employees and managers
    - Continuous support for the optimization of collaborative tools (OneDrive, Teams), improving productivity and inter-team collaboration

    Marketing:

    - Research and management of partnerships with influencers, from negotiation to campaign finalization.
    - Writing briefs for video shoots and collaboration with technical teams.
    - Implementation and automation of an editorial calendar to track content creation and publication.
    - Production of briefs and management of relationships with UGC providers for video creation.
    - Writing scripts for promotional radio spots.
    - Design of visuals and promotional materials (posters, flyers, banners).
    - Definition of the emailing strategy, database segmentation and writing of personalized content.
  • Barnabe.io
    Operations Manager
    February 2023 - November 2023 (9 months)
    Paris, France
    - Close collaboration with stakeholders on public health projects
    - Implementation of automations for internal operations and client projects
    - Collaboration on the development and integration of conditional transactional emails
    - Configuration and optimization of emailing campaigns in Customer.io
  • Barnabe.io
    Marketing Officer & Executive Assistant to the CEO
    April 2022 - September 2022 (5 months)
    Paris, France
    - Conducting market and competitive environment analyses, providing key insights for strategic decision-making
    - Leading an in-depth study of the target persona, guiding marketing and communication strategy
    - Administrative, financial, and HR support to the CEO, contributing to the efficiency of company operations

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Education

  • Master in Innovation Management
    Sorbonne University
    Parcours EPI (Entrepreneuriat et Projets Innovants), spécialité Sciences. Cursus en management appliqué aux sciences.
  • Bachelor in Sports Dietetics and Nutrition
    EDNH, School of Dietetics and Human Nutrition
    2023

Certifications

  • MOOC Project Management
    Centrale Lille
    2023
    Project Management Planning, Budgeting, and Forecasting Team Management Planning

Skill set

Categories