Freelancer profile translated to English.

Description

Hello, I'm Sarah, 25 years old, living in Berlin, and I'm fluent in German, French, and English, which allows me to offer multilingual support.

As a customer service representative, I have over 7 years of professional experience in this field.

My main characteristic is to assist customers with questions, problems, or concerns and to offer them a positive experience. I am in close contact with customers via email and ensure that their concerns are resolved quickly and efficiently.

I offer a high level of communication skills, problem-solving competence, and empathy to ensure that customers are satisfied and their needs are met.

Languages

German
Native or bilingual
English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Frieson GmbH
Customer Service French
E-COMMERCE
June 2022 - Today (4 years and 2 months)
Berlin, Germany
Since the summer of 2022, I have been working for Frieson GmbH in customer service for the French department of the Amazon Shop.
Customer Service Customer Support Customer Service French
aspi-boutique.net
Customer Support & Virtual Assistant
E-COMMERCE
October 2018 - December 2021 (3 years and 2 months)
Saarbrücken, Germany
I have worked for several years as a Virtual Assistant for the online shop aspi-boutique.net and successfully took on many tasks there – whether it was checking product descriptions, bookkeeping, or, of course, customer service.
Customer Service Customer Service Customer Support German French Virtual Assistance