Freelancer profile translated to English.

Description

Hello and welcome to my profile!

Field professional on a daily basis, I am used to responsibilities, autonomy, and priority management. I have decided to put this rigor and my sense of service to the benefit of entrepreneurs and e-merchants who need to delegate to grow.

What I manage for you (remotely, in the evening, and on weekends):

Customer Support (after-sales service): Quick, warm, and professional responses to your emails to de-escalate conflicts and build customer loyalty.

Social Media Moderation: Management of your private messages and comments (Instagram, Facebook) so you don't miss any leads.

Operational Monitoring: Agenda management, follow-ups, and daily unforeseen event management.

Why work with me?

My goal: to offer serious, human, and responsive support to entrepreneurs who want to delegate with confidence.

See you soon,

Sarah

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Samu Social de Paris
Quality Coordinator & Field Mediator
PUBLIC SECTOR
August 2023 - Today (3 years)
Specialized in field coordination, mediation, and management of complex situations in the accommodation and social sectors.
Experience in incident management, partner relations, quality monitoring, reporting, and multi-stakeholder coordination.
Ability to intervene in sensitive contexts requiring organization, responsiveness, and adapted communication.
Samu Social de Paris
Mediator
CIVIC AND SOCIAL ORGANIZATIONS
February 2014 - August 2023 (9 years and 6 months)
Paris, France
Mediation with vulnerable populations.
Management of conflict situations, active listening, and search for adapted solutions.
Coordination with social partners and accommodation structures.
Field intervention, monitoring of sensitive situations, and report writing.
Participation in tension prevention and maintaining a secure environment.
Crisis Management Reporting Mediation Communication