Freelancer profile translated to English.

Description

Export coordinator for 10 years, I trained as a community manager and web designer. I am committed to supporting you in your various projects and leveraging my experience acquired in large groups as well as in smaller companies like start-ups.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SAMINKO LLC
BUSINESS DEVELOPER - CSM
September 2023 - September 2025 (2 years)
Management of ads campaigns + KPI
Optimization of the customer experience, Onboarding and structuring of CRM processes
Proactive management of Customer Care: support, loyalty, and multichannel satisfaction.
Product sourcing and logistics management for profitable and smooth operations.
Management of a client portfolio, File management, billing, and client follow-up
Market analysis, competitive intelligence
Customer Care Customer Service Virtual Assistant Administrative Management Customer Success Management
Rohde & Schwarz
CUSTOMER SUCCESS MANAGER
July 2018 - March 2019 (8 months)
Managing maintenance requests, complete follow-up until material return (worldwide)
Invoicing customers and suppliers, ensuring customer satisfaction
Strict compliance with procedures
Issuing cost estimates, quotes
Managing sales orders (quotes, prices, discounts, compliance)
Total Lubricants
EXPORT LOGISTICS COORDINATOR
November 2016 - February 2017 (3 months)
Overall management of export orders (availability, planning, product compliance, prices, order placement, logistics, issuing export documents, invoices, packing lists, shipping instructions)
Managing hazardous products exportation
Managing customer portfolio (subsidiaries and direct customers)
Complete follow-up of shipping status to customers
Coordination between subsidiaries, carriers, factories, loading sites, vessel schedules
Issuing Certificates of Origin, documents for customs clearance
Optimizing maritime shipment, air freight, logistics costs, quotes)
Arranged with freight forwarders and trucking companies pick up and delivery of merchandise through shipping instructions.