Freelancer profile translated to English.

Description

I am a trained office communications clerk with a specialization in administration, possessing over 15 years of experience in customer service, office organization, and assistant tasks.

As a mother of two, I understand the importance of organization and flexibility – precisely what I bring to your project.

Since 2025, I have been working as a freelance virtual assistant, supporting companies, coaches, and self-employed individuals in efficiently managing their daily operations and professionally serving their clients.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Ich
Virtual Assistant
May 2025 - Today (1 year and 2 months)
Köln, Germany
Customer Service & Communication

Email & Chat Support
Telephone Support
Complaint Management

Backoffice & Administration

Document & Data Maintenance
Appointment Management
Minutes, Reports, Presentations

Assistant for SMEs & Coaches

Email & Calendar Organization
Social Media Support (Planning & Community)
Preparation of Presentations
Customer Support Administrative Support Virtual Assistance Real Estate Data Entry
Sprintsanierung
Service Center Employee
BANKING AND INSURANCE
February 2025 - April 2025 (3 months)
Köln, Germany
Employee in the service center. Recording damages, answering customer inquiries, processing damages
Call Center Customer Support Customer Care Telephony Backoffice
Translogistikköln
Head of Registry
RETAIL (SMALL BUSINESS)
October 2014 - September 2019 (4 years and 11 months)
Köln, Germany
Document and file management
Staff management & organization
Process control
Communication & interface work
Document Management Organization Telephony Backoffice Interface Management