Freelancer profile translated to English.

Description

Hello, I'm Sarah, nice to meet you! 👋

After being a **Marketing Project Manager and Customer Relations Manager for 7 years**, I decided to leverage my human and organizational skills for those who undertake projects that are truly close to their hearts.

Today, I am acoach and consultant for service-provider entrepreneursin theartistic & coaching fields🌼💃🏻 (e.g.: wedding planner, photographer, community manager, image consultant, dancer...)

I combineproject management and organization methodswithmy insight into human relations and my listening skillsto help my clientsframe their businessby questioning their vision and their clients!

Specifically, I offer:

🔎Surveys of your clientsto get to know your clients' expectations inside out and refine your offer accordingly: what is popular, what makes a difference compared to the competition, what triggered the purchase, what is missing.

🎨Group & creative workshopsin person to help you clarify your business vision and priorities by creating a vision board.

💡 A3-month individual "Business Strategy" coaching programto re-evaluate your business strategy and help you go a step further (mindset, organization, marketing strategy).

Helping others achieve their projects is my passion!

Looking forward to learning more about yours 😊

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Grenoble (up to 20km)

Sarah Debord Coaching
Business Coach for Entrepreneurs
HEALTH AND WELLNESS
June 2025 - Today (1 year)
Grenoble, France
Created my coaching business for service-provider entrepreneurs (artistic & coaching fields).

I offer 3 coaching areas:
- 3-month individual "Business Strategy" coaching to connect with their business vision, structure their company & bring their true passions to life.
- 2-month individual "Client Surveys" coaching to get to know their clients inside out and consolidate their offers and communication.
- Group coaching through creative workshops to reconnect with their vision and adjust their business in a shared experience.
Professional Coaching Individual Coaching Business Creation Art of Questioning Active Listening
Transverse Beta Gouv
User Success - Customer Success
PUBLIC SECTOR
May 2023 - January 2024 (9 months)
Paris, France
Customer Success in a small agile team of 3 people (for CS and 15 in total). My responsibilities included:
・Assisting companies in using the waste management site (via email, training, forum)
・Optimizing internal tools (Metabase, Zammad, Favro)
・Monitoring customer satisfaction and implementing improvements with the Product and Development teams
Customer Satisfaction Customer Care Project Management Customer Relationship Management (CRM) Agile Methodology
Chance
Customer Success
HEALTH AND WELLNESS
August 2022 - April 2023 (8 months)
Paris, France
・Assisting clients with career assessments and partner coaches: human issues (loss of motivation, conflict management...) and technical issues (related to the Chance platform)
・Managing complex cases and implementing appropriate solutions
・Primary point of contact between the Customer Success department and the Product team: developing new web features & debugging with Product Managers/Designers
Customer Care Active Listening Individual Coaching Stress and Emotion Management Teamwork