About Sarah
Hello, I'm Sarah, a customer and user specialist, with 10 years of work experience in product teams [mobile and web app in edtech, traveltech, crowdfunding, marketplaces, bcorps]. I design new features, onboarding journeys, and make sure customers are satisfied. As a team player, I promote kindness and inclusion 🌈
DESIGN
+ Designing customer journeys to increase satisfaction and retention
+ Crafting user flows and interfaces within Design System and Brand guidelines
ONBOARD
+ Expert knowledge of Onboarding journeys (online and offline)
+ Ability to clearly explain features (videos, walkthroughs, coaching)
CARE
+ Setting up and creating contents for Help Centers: videos, articles
+ Interacting with customers: forms, interviews, chat, calls
🇨🇦 bilingual FR-EN
🐕 dog mom
🎮 hardcore gamer
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km), Toulouse (up to 10km), Nantes (up to 10km), Rennes (up to 10km), Lyon (up to 10km)
Experience
- VibromasoeurDA + UXHEALTH AND WELLNESSApril 2024 - Today (2 years and 2 months)Paris, FranceConception de l'identité visuelle et direction artistique pour la boutique de jouets intimes Vibromasoeur.Conception UX-UI du site e-commerce.https://www.vibromasoeur.com/index.html
- PercolabVisual designerApril 2024 - Today (2 years and 2 months)️LIVINGLAB ️FUTUREOFWORK Conception UX-UI (conception de personas, parcours et interfaces web) Design graphique (création et déclinaison d'identités visuelles pour les outils de la coop) Intégration web (Wordpress et Squarespace)
- SuperheadUX-UI designerFebruary 2023 - June 2023 (4 months)️MARKETPLACE ️TRAVELTECH + Collaboration au lancement de la marketplace de séjour en montagne (hébergement + activité) + Conception des parcours clients et interfaces utilisateurs: page de recherche, pages produits, multi-panier, tunnel de paiement, gestion des réservations + Conception d'un design system sur Figma + Déclinaison de la DA sur les interfaces et supports de communication (newsletter, emails)
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Education
- Master en Création et Management MultimediaUniversité Rennes 22014
- Diplôme de Designer graphiqueLignes & formations - École des métiers créatifs2013