Freelancer profile translated to English.
Back to original languageAbout Sarah
🚀 Expert in Operational Coordination & Management of Sales Administration, Customer Service, Sales, and Procurement
Are you looking for a profile capable of mastering the chaos and complexity of the customer lifecycle and transforming daily challenges into growth opportunities?
My Commitment: Structure, coordinate, optimize, and manage according to your needs and values.
What I concretely bring to your company:
- Problem Solving & Anticipation: I identify and anticipate blocking points before they impact your performance. I don't just put out fires, I work on prevention.
- Quality of Service: I ensure excellent customer relations and an optimal user experience, transforming customer relations into a true value center. I navigate between a demanding and benevolent approach to guarantee quality without sacrificing the human element.
- Crisis & Transition Management: I am capable of quickly taking charge of critical situations, reorganizing teams, or optimizing/modifying processes thanks to my experience in start-ups with fundraising or in companies following an acquisition with a change of management.
The Added Value I can bring you?
My ability to coordinate transversal functions and optimize processes, ensuring maximum fluidity, a significant reduction in delays and error costs, and the maintenance of excellent service quality.
I can help you to:
Optimize your Sales Administration and Supply Chain Management processes.
Improve customer satisfaction and retention.
Gain overall operational efficiency through Lean Service Management.
Manage your commercial projects (launch, loyalty, upsell & cross-sell, ...).
Ready to transform your operational challenges into measurable successes?
Ready to streamline your customer lifecycle to achieve your goals?
Contact me to discuss your needs.
Daily rate depending on missions & expertise requested (between €350 and €550 on average)
French
Native or bilingual
English
Fluent
Spanish
Basic
Can work on-site
Aix-les-Bains (up to 50km), Embrun (up to 10km), Lyon (up to 10km), Briançon (up to 10km)
Experience
- HxR ComponentsDEVELOPMENT PROJECT MANAGERSPORTSNovember 2024 - Today (1 year and 7 months)Head of Sales Administration & Procurement - Assistance with After-Sales Service & Logistics (stock monitoring, package shipping, ...)Creation, management, and monitoring of communication tools: website, social media visuals, newsletters & blog, packagingDevelopment of national & international partners (shops, distributors, sales representatives, ...).
- HDAirHEAD OF SALES ADMINISTRATION & PROCUREMENTMay 2023 - November 2024 (1 year and 6 months)Overhaul of Sales Administration and After-Sales Service processes and tools. Entry and dispatch of customer orders (including export and freight forwarding). Customer invoicing and follow-up of unpaid invoices. Dispute management. Calculation of procurement needs and stock optimization. Entry of supplier orders, management of freight forwarding, invoice and claim monitoring.
- PotagerCityGROWTH PROJECT MANAGERE-COMMERCEJanuary 2022 - December 2022 (11 months)Management of structuring projects (new delivery models, new primary and secondary packaging, logistics optimization, ...). Coordination and mobilization of stakeholders.
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Education
- Master's in Event Management, Bachelor's in Information & CommunicationSavoie University2015Master Management des événements Licence Information & Communication
- Bachelor's in TourismUniversity of Avignon2012Licence Tourisme