Freelancer profile translated to English.

Description

Your partner for rigorous operational execution and human customer support.

Entrepreneur, VSE or SME, do you lack time for background tasks while your priority is elsewhere — developing your business, creating, selling?

I will take care of your back-office and your digital customer relations so you can focus on what truly matters.

What I can manage for you:

• Customer service in your image: I respond to your customers by email and chat with attention and responsiveness. I also handle outgoing calls (appointment scheduling, file follow-up) to maintain a professional and reassuring connection.

• Administrative and operations: Execution of your internal processes, file management, CRM updates, HR documentation… everything that needs to be done, done well, without you having to think about it.

• E-commerce content: Product integration on WordPress/WooCommerce, photo editing (Affinity Photo), complete and well-crafted product sheets.

Trained in psychology, I bring real listening skills to customer relations and analytical rigor to execution. I handle sensitive information with discretion and adapt to your existing tools and methods.

👉🏼 Let's discuss your needs.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Confort Service (via Partnaire - Intérim)
Administrative Assistance and Customer Relations (Phoning & File Management)
May 2025 - November 2025 (6 months)
Forbach, France
Essential role in coordinating operations and ensuring smooth communication between the department, clients, manufacturers, and technicians.

• Telephone Call Management:
Proficiency in making outgoing calls to propose and schedule client appointments. Handling incoming calls and informing clients about their file status (non-prospecting).
• Administrative Execution:
Entering call reports and updating client files in the company's internal software. Processing email exchanges with various stakeholders (clients, technicians, etc.).
• Operational Rigor:
Verifying the consistency of schedules and the availability of spare parts, ensuring the smooth running of the service.
Customer Service Customer Care Back Office Phoning File Management
Infopreneurs, E-commerçants & Éditeurs Web
Versatile Virtual Assistant (Back-Office & Digital Content)
January 2023 - Today (3 years and 7 months)
I take charge of executing your operational tasks and your digital administrative support to free up your time and guarantee professional deliverables, on time.

• E-commerce & Content Management:
End-to-end product integration on WordPress/WooCommerce: strategic selection of references, photo editing and mockup creation (Affinity Photo), writing optimized product descriptions.

• Administrative Support & Qualiopi Compliance:
Assistance and learner management on the Qualiobee platform: tracking training files, updating sessions, data validation. Contribution to process improvement via Google Sheets for smoother management.

• Writing & SEO Optimization:
Proofreading, structuring, and formatting complex educational materials (anatomy), with careful integration of visuals and captions. Audio transcription via Amberscript.
Rewriting and optimizing articles (travel, yoga) according to SEO best practices.

Tools: WordPress, WooCommerce, Canva, Affinity Photo, Amberscript, Google Sheets, Word.
Administrative Management Back Office WordPress SEO Writing Audio and Video Transcription
Grundfos
HR Support
HUMAN RESOURCES
April 2022 - July 2022 (3 months)
Longeville-lès-Saint-Avold, France
• Structuring and analysis of strategic HR data:
Management of BDESE (Economic and Social Database) updates: processing and analysis of collected data using Excel, followed by visual synthesis. Deliverable ready within the deadline to comply with legal obligations.

• Digitalization of the HR documentary ecosystem:
Design and deployment of a centralized HR SharePoint.
Result: reduced information search time for teams and harmonization of practices.

• Creation of high-value employee guides:
Writing and design of internal guides (Retirement, Parenthood): legal monitoring, simplification of legal obligations, professional formatting. Documents directly usable by managers and employees.
Impact: Secured legal compliance, time savings for HR teams, and measurable improvement in employee experience through clear and accessible information.
Synthesis Skills Writing Microsoft Powerpoint Microsoft Excel Microsoft Sharepoint