Freelancer profile translated to English.

Description

With over 7 years of experience in consulting with major clients in the public, industrial, and banking sectors on various professions, including digital transformation, organizational strategy, and project management.

I have worked with several clients in various sectors: SPIE, SNCF Réseau, IDFM, La Banque Postale, Ministry of Economy and Finance, etc.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

Sncf Reseau
Finance & Performance IS Consultant
TRANSPORTATION
January 2023 - Today (3 years and 5 months)
Paris, France
SNCF Réseau - Commercial Department

Business AMO for 3 Finance IS for billing management:
- IS for ordering railway slots (Routes) by railway companies (EUROSTAR, THALES, ALSTOM...)
- IS for billing train traffic on the railway network
- IS for managing railway customers
La Banque Postale
SI Contact Project Management - Improvement of LBP Customer Services and Relations
PUBLIC SECTOR
June 2022 - December 2022 (7 months)
Paris, France
Services & Customer Relations Department - Pilot the development projects of the SI Contacts service offer:

- Omnichannel management of customer entry points: Natural Language / Click & Contact / Immediate and deferred Web Call Back / Secure Exchange Space.

- Improve the functionalities of the SI Contact interfaced with the SI LBP: Call Routing / Dynamic Reception / AI Mails / AI Voice.
Ile-de-France Mobilités [ IDFM ]
Strategy & Project Financing Consultant
CONSULTING AND AUDITS
May 2021 - May 2022 (1 year and 1 month)
Paris, France
Consultant within the Contracts & Financing division - Ticketing Modernization Program.

Mission: Implementation of a program aimed at modernizing the ticketing service offer equivalent to the level of major global cities, by adopting tariff agility, reducing operating costs, and equipping itself with a central system, managed by IDFM, capable of welcoming new entrants.

Responsible for preparing IDFM board of directors' files relating to ticketing

Completion of operating contracts on the ticketing part with carriers (SNCF, RATP, etc.)

Implementation of the "ticketing modernization part" of the railway sector's opening to competition project