Freelancer profile translated to English.
Back to original languageAbout Sara
😊 Versatile freelancer specializing in customer service and administrative assistance, I support companies in the daily management of their operations and customer relations.
With over 4 years of experience as a freelance customer service manager, I have developed a strong ability to manage customer requests, structure processes, and ensure rigorous file tracking, even in high-activity contexts.
In parallel, I also undertake administrative assistance and operational support tasks: email management, organization, file tracking, data updates, and coordination between teams.
I particularly appreciate dynamic environments where reactivity, organization, and reliability are essential. My goal is to simplify the daily lives of teams and ensure smooth and effective communication, both with clients and internally.
I am available for one-off, regular, or support missions, **fully remote**, with a rapid adaptability to existing tools and processes.
French
Native or bilingual
English
Conversational
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- SIMONECustomer Success ManagerE-COMMERCEJune 2019 - June 2023 (4 years)
- Management of the customer service (after-sales service): handling requests, complaints, and tracking customer files
- Updating and managing the customer database via internal back-office (CRM type)
- Exporting, processing, and updating customer data on Excel
- Monitoring indicators and managing the flow of customer requests
- Coordinating information between internal teams
- Preparing quotes, invoicing, and managing unpaid invoices
- Analyzing customer feedback and continuously improving processes
- SIMONEOffice Manager (Internship)E-COMMERCEFebruary 2016 - July 2016 (5 months)Paris, France
- Administrative management and operational support
- Relations with clients and suppliers
- Order and invoicing tracking
- After-sales service management and appointment scheduling
- PénélopeReceptionist / Administrative AssistantNovember 2015 - January 2018 (2 years and 2 months)Paris, France
- Reception (in-person and phone)
- Calendar management and appointment scheduling
- Organization of meetings and business trips
- Administrative tasks (filing, file tracking)
- Liaison between different stakeholders
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Education
- Master 1 Marketing and CommunicationUniversity of Cergy Pontoise2016
- Bachelor's Degree in Economics and FinanceUniversity of Cergy Pontoise2014