Freelancer profile translated to English.
Back to original languageAbout Santiago
As an Interim Operations Manager and Process Manager, I build scalable structures: with over 7 years of leadership experience in fast-growing manufacturing companies, including guiding a scale-up from 50 to over 300 employees.
My Performance Profile
Interim Operations Management
Operational leadership during growth and transition phases. Stabilizing daily operations, team leadership with KPI ownership, structured handover with a functioning system.
Operational Scaling & Process Management
Analysis of current processes in manufacturing and operations, identification of bottlenecks, development of scalable target processes with KPIs. Documentation according to BPMN 2.0, analysis of knowledge silos and shadow processes.
Automation & AI Readiness
Process clarity is the prerequisite for successful AI implementation. I identify automation potential, evaluate AI use cases, and prepare production and operations processes technically and structurally for the next step in digitalization.
Organizational Development & Change Management
Structuring growth-relevant processes in production and operations. Clear responsibilities (RACI), sustainable anchoring within the team.
Process Documentation & Knowledge Transfer
SOPs, Playbooks, Decision Matrices — using existing tools. For faster onboarding, efficient delegation, and sustainable scaling.
Methods & Certifications
Lean Six Sigma Black Belt & Green Belt · Evidence-Based Professional Agile Leadership (Scrum.org)
Tools
Google Workspace · Microsoft 365 · Notion · Miro · Scribe · Slack · Claude & AI Tools
German
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Can work on-site
München (up to 50km)
Experience
- Verteidigung & Sensoren HerstellerOperations Scaling ConsultantDEFENSE AND MILITARYFebruary 2026 - Today (6 months)
- Established structured meeting cascades for cross-functional steering and synchronization of all operations and production areas.
- Developed a KPI-driven action plan with clear prioritization and targeted resource allocation – directly impacting implementation speed, delivery reliability, and accountability.
- Built a scalable operations infrastructure for sustainable production growth without compromising efficiency, quality, or lead times.
- JobRad® LoopTeam Lead Digital Services & Business Process ManagementDecember 2021 - July 2025 (3 years and 7 months)Munich, Germany
- Built the business unit - defined mission, goals, KPIs - in a rapidly growing scale-up environment (100% growth per year) & led a team of 5-10 people
- Managed several projects in the area of optimization and automation (Lean Methods)
- Optimized and automated digital work processes.
- Procured, maintained, organized, and processed data (interface between ERP system & databases).
- Provided expert advice on process design, workflows, and optimization, as well as quality assurance.
- Implemented and documented (BPMN 2.0)
- Decathlon SE & Co. KGTeam Lead Outdoor Sports, Camping, Winter Sports, Cycling & Service PointRETAIL (SMALL BUSINESS)June 2019 - December 2021 (2 years and 6 months)Passau, BY, Germany
- Led and trained a team of up to 8 people.
- Analyzed economic performance and developed the sports segment in the local market.
- Managed the store's sustainability concept + project lead for "RFID Introduction"
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Education
- Cultural and Business Studies / International Cultural and Business StudiesUniversity of Passau2019Bachelor of Arts – B.A.
- Cultural and Business Studies / International Cultural and Business Studies (Double Degree)Universidad del Salvador (Argentina)2019Bachelor of Arts – B.A.
Certifications
- Identification of suitable AI use casesKI-Campus
- Lean Six Sigma Black BeltSix Sigma Academy Amsterdam2024