Freelancer profile translated to English.
Back to original languageAbout Santa
Professional with solid experience in customer service, incident management, administrative support, and e-commerce operations, specializing in high-volume operational environments and structured processes.
I have developed my career in sectors such as insurance, services, and e-commerce, managing customer communication, case tracking, claims, and incidents, as well as coordination with different operational and technical teams.
I have direct experience in marketplaces operations, order management, returns and refunds, resolution of logistical incidents, and administrative support for online business. This experience allows me to fully understand the relationship between the end customer, sales platforms, logistics operators, and 3PL providers.
I help companies and e-commerce to:
Customer service (email / phone / chat)
Incident, claim, and complaint management and resolution
Administrative support / Back office
Invoicing: issuance, review, and basic control
Document management and digital archiving
Data update / Data entry
Internal coordination and customer communication
Spanish
Native or bilingual
English
Conversational
Can work on-site
Madrid (up to 50km)
Experience
- amazon y otros MarketplacesE-commerce Management on various Marketplaces (E-commerce support)E-COMMERCEJanuary 2025 - Today (1 year and 5 months)Madrid, Spain
- I comprehensively manage seller accounts on Amazon Seller Central and other marketplaces, overseeing daily operations, performance metrics, and platform standard compliance.
- I manage customer service in a digital environment, handling inquiries, returns, refunds, and logistical issues, ensuring a smooth and professional experience.
- I coordinate orders and track them with the FBA logistics system and external suppliers, ensuring operational control and process compliance.
- I supervise invoicing, reports, and administrative documentation for the online business, maintaining structured control of financial and operational information.
- I optimize product listings and basic listing structure, contributing to a clear and organized presentation of the catalog.
- I resolve operational incidents by adapting to marketplace policies and procedures, maintaining account stability.
- Servicios de Auditoria, S.LAdministrative AssistantBANKING AND INSURANCEApril 2023 - September 2024 (1 year and 5 months)Madrid, Spain
- I managed incidents, claims, and tracking of complex cases in the insurance sector, ensuring clear communication with clients and effective coordination between departments.
- I prepared technical and administrative reports, contributing to more agile decision-making based on structured information.
- I provided comprehensive administrative support, including control of invoicing, budgets, and documentation, maintaining consistency and order in internal processes.
- I kept management systems and CRM updated, ensuring data accuracy and operational continuity.
- I contributed to improving document organization through digitization and structuring of administrative files.
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Education
- Digital Transformation for Businesses, Process Automation with AIVirensis SL2026Tiene como objetivo principal capacitar a emprendedores y pequeñas empresas en la adaptación estratégica al entorno digital actual, mejorando su competitividad, eficiencia y sostenibilidad en el mercado. La formación proporciona una visión integral de cómo integrar la tecnología en los procesos empresariales, no solo como herramienta operativa, sino como elemento clave en la estrategia de crecimiento y diferenciación.
Certifications
- Project Management and LeadershipUniversidad Rey Juan Carlos2016