Name: CONTINUOUS IMPROVEMENT MANAGER - FINANCIAL CONTROLLER
Price: 1800 EUR
Availability: InStock

Freelancer profile translated to English.

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Languages

Spanish
Native or bilingual

Workplace preferences

Can work on-site

Santiago de Chile (up to 50km)

ENTEL CONNECT CENTER
CONTINUOUS IMPROVEMENT MANAGER - FINANCIAL CONTROLLER
January 2025 - January 2026 (1 year)
Evaluated internal operational processes, generating cost savings and prioritizing positive financial impacts in operational transformation.
Monitored the implementation of new services, aligning work teams on operational definitions to ensure budgetary efficiency and identifying early deviations.
Fostered a culture of continuous improvement in management through monitoring financial KPIs, action plans, and corrective adjustments to meet organizational goals.
Worked together with the finance and operational intelligence areas, presenting the monthly revenue of the management's field operations, identifying reasons for deviation from the annual budget. Analyzing service contracts awarded for processes where cost optimization was viable.
-ENTEL CONNECT CENTER
CONTINUOUS IMPROVEMENT MANAGER
April 2023 - January 2025 (1 year and 9 months)
Led 4 multidisciplinary work teams, professionally and culturally, in in-person, hybrid, and remote modalities. Working within the ITIL framework.
Managed the supply chain area, administering inventories and lifecycle. Ensuring operational continuity for over 10 clients in different sectors.
Managed the processes area, optimizing key operational processes which positively impacted the management of services offered by the company. Meeting corporate KPIs and developing adherence plans to maximize operational efficiency.
Managed the projects area, implementing new awarded services according to technical proposals.
Managed the internal applications area, improving operational adherence in the use of productivity, field, and asset control applications. Proposing and managing functional improvements for each application according to operational adaptation.
ENTEL CONNECT CENTER
COMMAND CENTER MANAGER
April 2020 - January 2023 (2 years and 9 months)
Led 2 work teams in remote and hybrid modalities, composed of 2 supervisors, 14 agents, and 6 planning analysts.
Managed the operational continuity of the field service - assets for a portfolio of over 13 clients in different sectors.
Managed the planning area, administering inventories and lifecycle. Ensuring national territory availability according to operational needs.
Managed the CECOM area, ensuring technical support nationwide according to SLAs. Reducing the management of duplicate visits for effective and satisfactory user resolution, considering each service contract.